Anyone else get their order cancelled?

Aquavaj

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I got next day tracking number earlier this afternoon but just got a ups cancellation notice with no reason. No email from vendor saying why either. I'll shoot them an email right now. A little bummed. Was really looking forward to these pieces.
 
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Aquavaj

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Nevermind. It appears they got the shipping method wrong with a Monday delivery when I paid for Saturday delivery. So they cancelled that one and corrected it with a new tracking number. I didn't initially notice the different tracking numbers.
 

Cultivated Reef

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Hi,

Yes we forgot to check the Saturday delivery box so we created a new shipping label. Sorry for any confusion. Please email us if you have questions :)
[email protected]

Thanks,
Holly
 
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Aquavaj

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My fault. The last email I got was the cancellation one so I jumped the gun there a bit. I didn't realize my mistake until I went back and looked at the emails again. My previous order was great and looking forward to this one too. Thank you!
 

ReefAddiction34

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I was gonna say. Make sure you call them because they (cultivated reef) are very good about customer service and product! Glad it worked out.
 
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