Anyone else get their order cancelled?

[Aquavaj]

I got next day tracking number earlier this afternoon but just got a ups cancellation notice with no reason. No email from vendor saying why either. I'll shoot them an email right now. A little bummed. Was really looking forward to these pieces.

 

[Aquavaj]

Nevermind. It appears they got the shipping method wrong with a Monday delivery when I paid for Saturday delivery. So they cancelled that one and corrected it with a new tracking number. I didn't initially notice the different tracking numbers.

 

[Cultivated Reef Verified Sponsor]

Hi,

Yes we forgot to check the Saturday delivery box so we created a new shipping label. Sorry for any confusion. Please email us if you have questions :)
[email protected]

Thanks,
Holly

 

[Aquavaj]

My fault. The last email I got was the cancellation one so I jumped the gun there a bit. I didn't realize my mistake until I went back and looked at the emails again. My previous order was great and looking forward to this one too. Thank you!

 

[ReefAddiction34]

I was gonna say. Make sure you call them because they (cultivated reef) are very good about customer service and product! Glad it worked out.