Apex a3 issue

[bjsreefer]

Hey all! So I am getting the current parameters on my fusion app but the graphs stopped on Thursday Oct 16 (5 days ago) and the pH/Temp graphs don’t show at all unless I click into them. Anybody have any idea what to do to fix this? Tried rebooting the apex and my router…. No change to this…

 

[BryanM]

Weird. I've got no solid advice, but I might be tempted to update if there are any pending updates available.

 

[bjsreefer]

Weird. I've got no solid advice, but I might be tempted to update if there are any pending updates available.

unfortunately no updates...

 

[MegabiteOG]

Is it on all devises or just one? I've had luck with turning the device on and off. Not the Apex, but the device you're using to read it. Also, did it happen after a recent update to your phone or pad? If so, that may be the issue.

 

[bjsreefer]

Is it on all devises or just one? I've had luck with turning the device on and off. Not the Apex, but the device you're using to read it. Also, did it happen after a recent update to your phone or pad? If so, that may be the issue.

nope happening on both the browser on my PC and the phone app...

 

[MegabiteOG]

nope happening on both the browser on my PC and the phone app...

dang. Well I have no clue. Post when you get it resolved as I'm sure it will happen to others as well. I assume your next step is to contact Neptune. Good luck.

 

[bjsreefer]

Yep contacted Neptune and they accessed my fusion account. They determined that the micro SD card in the controller failed and I needed to get a new one. Issue is that the largest it will accept is 16GB which you can't get easily anymore in a store so had to order it. If that fixes it when I swap it out I will update!

dang. Well I have no clue. Post when you get it resolved as I'm sure it will happen to others as well. I assume your next step is to contact Neptune. Good luck.

 

[MegabiteOG]

Yep contacted Neptune and they accessed my fusion account. They determined that the micro SD card in the controller failed and I needed to get a new one. Issue is that the largest it will accept is 16GB which you can't get easily anymore in a store so had to order it. If that fixes it when I swap it out I will update!

Outstanding and good to know. Thanks for sharing the fix.

 

[jordanart225]

Glade neptune had an answer for you, also a piece of advice. Toward the end of the trident reagents life, the readings aren't always accurate. Make sure to calibrate with the calibration solution every time you change them.I've made the mistake of not doing that and had drastically different readings.

 

[bjsreefer]

So replacing the MicroSD card DID fix it (I can tell because the pH and Temp boxes have graphs now- I won't see a new graph for the three major elements until midnight)! Yay! Only tip for anybody else that this happens to is to screenshot the dashboard and modules first, because you have to reprogram all of it. The instructions made it seem "easy" to swap, but that was from one unit to an upgraded one, not changing the memory of the same one!