Apex alarm help

[CasperOe]

Hello Reefers!

Very, very new to Neptune Apex- just set it up today actually and this alarm keeps coming.

How do identity this- and how do i make it go away?

Note that i have no salinity probe or input.

Thanks!

 

[Sheogorath]

Can you post the code for your email alarm output? Click the settings button then on the outlet button.

 

[CasperOe]

Can you post the code for your email alarm output? Click the settings button then on the outlet button.

 

[Sheogorath]

Hmm and if you click again on the settings button and click on the thermometer icon, is there any mention of a Salinity probe?

 

[CasperOe]

Hmm and if you click again on the settings button and click on the thermometer icon, is there any mention of a Salinity probe?

Yeah i have this one, disabled though

 

[Lbrdsoxfan]

Its looking for a salinity probe... Do your have one?

The alarm is that it see the salinity probe under 32ppt.

 

[CasperOe]

Its looking for a salinity probe... Do your have one?

Nope, don’t have one.. Not planning on getting one either :)

 

[Lbrdsoxfan]

The control head is looking for it, just need to turn that off and your good.

 

[CasperOe]

The control head is looking for it, just need to turn that off and your good.

It is off for good is it not? How more off than ‘disabled‘ can it be? :-)

 

[doubleshot00]

When you click the gear and then the hierarchy key then click on probes and emails. What does it say?

 

[Sheogorath]

It is off for good is it not? How more off than ‘disabled‘ can it be? :)

You might have to work with Neptune support on this one. I’ve seen other reports of it being a firmware bug

 

[homer1475]

When you click the gear and then the hierarchy key then click on probes and emails. What does it say?

This right here ^^

When you click out the alarm, then go to all 3, and see if there is one for salinity.

 

[CasperOe]

Thank you very much all of you, the issue has now been fixed :beaming-face-with-smiling-eyes:

Case closed!