Apex DOS bricked after AOS/Software update

[jphilip813]

Ooops… sorry for the empty reply. I don’t see any way to factory reset the pump itself. I was prompted to update the apex aos so fingers crossed!

Oh ok..no worries...They (Engineers) were supposed to release an update Yesterday or today at the latest, to address the DoS missing issue according to the customer service rep. I spoke with on the phone yesterday...well it looks like nothing came out yet.

 

[robertjules1981]

So, after a new AOS update i was then prompted to update all my DOS pumps again and looks like we’re back in business!

 

[jphilip813]

So, after a new AOS update i was then prompted to update all my DOS pumps again and looks like we’re back in business!

Which version of the update do you have and what date is it?

 

[theatrus]

Seeing 5.12_5G24 is now available. 5.12_5B24 was the prior version.

 

[robertjules1981]

Which version of the update do you have and what date is it?

5.12.5G24

 

[jphilip813]

This is what I get when I try to update via Apex Local on the desktop. It doesn't show up on Fusion (phone or desktop).

 

[robertjules1981]

This is what I get when I try to update via Apex Local on the desktop. It doesn't show up on Fusion (phone or desktop).

In fusion do you see any new notifications?

 

[jphilip813]

In fusion do you see any new notifications?

It finally came through and my DOS and "DDR" finally is on my dashboard

 

[braaap]

It finally came through and my DOS and "DDR" finally is on my dashboard

What camera are you using? That looks very clear.

 

[jphilip813]

What camera are you using? That looks very clear.

That is from my Samsung S22 2 yrs ago...those are still images not LIVE video

 

[MrGAC]

A new AOS was released yesterday and support asked that I make the update to see if it resolved the issue. It did not.

 

[aaron186]

So an hour and a half of on a call with a Neptune employee later and my doser is finally working again. They had a tough time getting it to work again. I had to unplug and replug almost everything. Fixed it at least

 

[Dajolka]

So an hour and a half of on a call with a Neptune employee later and my doser is finally working again. They had a tough time getting it to work again. I had to unplug and replug almost everything. Fixed it at least

I had to move my tank due to flooring mistakes. Lost everything. When setting up again, I lost my DOS also. The latest update 5.12_5G24 is what I have installed. I’ve proven the adapter and USB’s. Powered down and deleted at least 10 times.

 

[David Cher]

seems that this version is dangerous to update

 

[BradB]

Mine stopped too, and I opened a ticket. Cannot express how much I regret this purchase.

 

[KC2020]

It looks like Neptune is making customers beta testers, again. Think I'll wait this one out.

 

[slythy]

I updated my Apex firmware but I havent updated the DOS's yet... anyone have any success with the update?

 

[Ziggy17]

I did the update last night and not my trident values are all out of whack. It’s saying my alk is 13.8…. My Hanna say 8.3 which is exactly what is should be….

 

[Darstar301]

Neptune got my bricked DOS after the update back online in 5 minutes. Call them since much faster.

 

[jphilip813]

I updated my Apex firmware but I havent updated the DOS's yet... anyone have any success with the update?

Mine was brick as well, until the follow-on update from Neptune. Appears to be working now