Apex Lost Program - HELP!

[cdness]

I had some power outages in the area. The Apex was offline so I had my wife reboot the whole system, EB8 included. It booted back up and my lights were going crazy and the unit was still offline.

I get home and check the system and it has lost its program 100%. It has basically went back to the factory program that it was shipped with.

I am wondering if there is ANY method to try recover the program or if I need to just start over. If I have to start over, I am just going to upgrade firmware first and program via Fusion... My spare Apex is already on the new firmware but hadn't been programmed yet.

 

[Acro76]

I would call Neptune.... perhaps your programming can be retrieved from fusion if you used it before the outage.

 

[evolved]

Have you recently save your config (made a backup)?

If not, Neptune would probably be your only hope. :(

If you're tied into Reeftronics, Russ might have a data backup perhaps?

I try really hard to be in the practice of saving the config every time I make changes.

 

[cdness]

My backup was older than the one from Russ at Reeftronics. He had the XML but it was from a long time ago. Being an IT guy I should have known to take a backup more often. My bad I guess...

From Neptune:

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Hi Curtis,

Thank you for your inquiry. If you did not back up the programing there is no way to recover information from a factory reset or corrupted Apex system.

Please let us know if you have any other questions, or need any additional clarification.

Thank you,

Neptune Systems Support Team

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Agent, Technical Support
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So not a big deal... It was my fault for not having a backup. It's all good. Now I'll move to Fusion and get that set up. Blessing in disguise maybe...lol