my trident was out of warranty and it shot craps. I worked with support, and we tried everything, the support team decided it was not possible to be fixed. Much to my surprise, they offered to send me a refurbished unit to replace it and even expedited shipping on the condition I returned my unit. I was thrilled. So yesterday I receive the refurbished unit and followed the instructions to a tee using the task menu. As soon as I got to the step where I plug in the trident it crashed my entire apex system turning everything off on the tank and sending both my eb832s into an error state. So I unplugged the trident and everything went back to normal. I stood there and scratched my head for a minute, tried it again… same issue. So clearly they sent me a unit with a very bad short in it!!! I am not sure if they are even testing their refurbished models! I am very lucky this did not do permanent damage to my entire system. I am trying to fight off extreme frustration here. I emailed support to see what they would do, but at this point I have two completely junk tridents and haven’t had automated testing in a few weeks. I am trying to be patient while I wait for a response.