Apex Trident

[bedstuyreefer]

Help....I purchased a Neptune Trident 5 Days ago followed all instructions for installation but I keep getting “no sample water”
Error message. System keeps initiating repeatedly
anyone has a solution ?

 

[T-J]

I see you asked the same question in the Neptune forums. Did you see this thread:

FIXED- No Water Sample Err; Loose tubing inside

Check your water line connections on the manifold behind the reagent tray! So after connecting and going thru the start up instructions I could not get my Trident to function due to error of - NO WATER SAMPE- I rechecked all lines and no kinks or obstructions. Then I moved sample line to a...

forum.neptunesystems.com

 

[bedstuyreefer]

Thanks gonna check the manifold tonight.

 

[DiefsReef]

I had the same issue with a used Trident I purchased. Had water up to the Trident but it would not cycle through.
You can pull the tray and watch the cycle to see if its moving. I used a syringe full of RO water and pushed while it was priming and finally got it moving.
Good luck!

 

[bedstuyreefer]

Thanks gonna check the manifold tonight.

Problem resolved too many kinks in the sample line.
Received new line and help from customer service
Up and running.