Apex went off line.

[Jose H]

Hello there, my apex keeps losing internet connection. I have the wifi version but I have it connected directly to my router with the Ethernet cable because my router is far from away from my aquarium and signal sucks. So I got this on my home screen. I restarted the modem, reset the apex base unit, made sure all cables are properly connected and nothing. My main issue is if I'm not able to resolve my apex connection will it still control my temp probe and heaters?

 

[jsker]

I would suggest summiting a support ticket on this issue with Neptune.

 

[leepink23]

Yes it should still work depending on how you programmed it, do you have the plug in display? If so you can control the apex without internet. I would also recommend submitting a ticket to Neptune.

 

[Jose H]

I tried everything again and still nothing. Now the power bar light is yellow-ish and the base unit light is blue. Don't know what's going on but I will submit a support ticket right now.

 

[leepink23]

Hopefully they can get you fixed. When I set up the new one, the blue base means wanting to connect to internet and once connected I had to do a firmware update on the energy bar because mine was yellow and wouldn't work.

 

[leepink23]

Also did you try rebooting the apex, if not it has a pinhole size opening on the side where all the connections are where something like a paper clip can be used to press and hold the reset button.