AQUA SD - Never buying from them again

[LH2222]

Yes - ANOTHER aqua sd thread.

I ordered from them again hoping this time would be my lucky try. Nope, I’m the fool for thinking they’d actually send me healthy coral and the coral I actually paid for.

Attached are photos of what I ordered: a splatter hammer that was supposed to be at least 2”, a green ricordea, an orange ricordea, and a war paint scoly

I got: a splatter hammer that was the size of my finger nail, a blue ricordea, a bleached orange ricordea, and a dying war paint scoly

I am out hundreds of dollars and they refuse to work with me on giving me my money back. I got store credit for the hammer and ricordea, but they won’t acknowledge much about what was supposed to be my showpiece warpaint scoly. Today I got home from work to significant tissue loss on the scoly. It has been deteriorating from day one. But they just keep asking for updates and then when I show loss, they told me it was outside of the return window.

I got a phone call from Austin and was hoping to resolve this, but I have not heard back on how to proceed.

@AquaSD please help make this right.

 

[AquaSD Verified Sponsor]

I’m sorry to hear about this. As you mentioned, the hammer and ricordea were promptly credited to you. The hammer should open up nicely, but we definitely could have done a better job selecting the ricordea.

Regarding the scoly, while it did arrive sunken in, there were no signs of damage. Even though it appeared just closed, we still provided a partial credit to help out the situation.

Austin is off today—sorry he wasn’t able to give you a call.


Thank you for bringing this to our attention—we truly appreciate your feedback.

 

[LH2222]

I’m sorry to hear about this. As you mentioned, the hammer and ricordea were promptly credited to you. The hammer should open up nicely, but we definitely could have done a better job selecting the ricordea.

Regarding the scoly, while it did arrive sunken in, there were no signs of damage. Even though it appeared just closed, we still provided a partial credit to help out the situation.

Austin is off today—sorry he wasn’t able to give you a call.


Thank you for bringing this to our attention—we truly appreciate your feedback.

Hi @AquaSD . I was only credited one ricordea. I ordered two. The hammer never did open up much more. It’s still tiny and actually fell inside a crevice in a rock because of how small it is.

The scoly arrived with skeleton showing. I have sent documentation frequently to show how it has progressed to tissue loss in large sections of its main body.

Ultimately, I was sent the wrong corals and an unhealthy specimen that I wish I never bought. This was supposed to be a showpiece for my tank and I currently have it tucked away in the dark to help it heal, per your recommendations. If I wanted a sick scoly, I would have paid a discounted amount for a sick scoly. I paid for a healthy scoly that was shown in pictures.

I wish you guys would just replace the dying scoly with another one for me. Or give me a credit for the scoly. I have received NOTHING for it.

Although I appreciate your professional tone in this conversation, note that nothing else has been offered to remedy the situation I’m currently in. I still have the wrong corals and a dying scoly. Yes you gave me a small credit but I don’t intend to ever use it as I don’t plan on paying shipping and spending $100 on another new coral.

I would like a refund OR get the corals I actually ordered.

 

[LH2222]

Regarding the scoly, while it did arrive sunken in, there were no signs of damage. Even though it appeared just closed, we still provided a partial credit to help out the situation.

I bolded the part of your claim that is untrue. No partial credit was ever given to me for the scoly. Nor do I want a partial credit. I would like a full credit for the dying scoly I received or be resent out a new one.