AquaSD issues

[jayq16]

I couldn’t post this in the vendor feedback but pretty disappointed with AquaSD - thought they were pretty reputable on here and many years of supplying corals.

I participated in the flash 60 sale about a month ago and they missed my shipment dates 3 separate times. When we finally aligned on a date they would for sure ship they informed me many of the frags I picked were no longer in stock. I ultimately decided to cancel and they let me know on the phone I would be refunded. 4 days later still no evidence of a refund and they don’t pick up the phone when I call. I also emailed, no response. Decided to just dispute the charge on my card.

Pretty bummed about this experience, I’m sure it’s a fluke as they seem to have been pretty successful in sales for many years - but they lost me as a customer :/

 

[OcellarisFish]

I’ve been a customer of AquaSD since before Covid and the health quality of their corals and reputation for being a chop-shop has gone downhill over the years.

This also parallels their lack in customer service/support/and responsiveness.

They have a small physical store located in San Diego. Not sure what happened or if there was a change in management, but the quality has gone downhill significantly.

I would not recommend doing business with them when you have industry leaders like WWC and TSA where you could confidently purchase from.