Avid Aqua INCREDIBLE customer support

Fury808

Active Member
View Badges
Joined
Sep 21, 2024
Messages
251
Reaction score
169
Location
usa
What state or country do you live in
Alaska
I really like Avid Aqua's products. I've been using their frag racks, transporters, probe holders, etc. I needed more of the temp probe adapters.

I reached out to customer support about how to purchase them. They responded almost immediately. Said that they have not gotten them on the website store yet to purchase so they would send them to me immediately for free.

Incredible customer service when a company cares about a customer's needs so much that they will send what he needs for free rather than tell him to wait until it's available on their website.

I really appreciate Avid Aqua's commitment to customer support. It's far above and beyond industry standards.

20260615_190134.jpg
 
You have insufficient privileges to reply here.

TOP 10 Trending Threads

WHICH TYPE OF MISTAKE TAUGHT YOU YOUR MOST EXPENSIVE REEFKEEPING LESSON?

  • Moving too quickly or adding too much at once

    Votes: 2 50.0%
  • Skipping—or shortening—quarantine or dipping

    Votes: 2 50.0%
  • Buying the wrong equipment the first time

    Votes: 0 0.0%
  • Ignoring maintenance, warning signs, or redundancy

    Votes: 1 25.0%
  • Chasing numbers or making too many changes

    Votes: 1 25.0%
  • Choosing incompatible fish, corals, or invertebrates

    Votes: 1 25.0%
  • Poor aquascaping or tank-design decisions

    Votes: 0 0.0%
  • Failing to research an animal’s needs

    Votes: 1 25.0%
  • Trusting bad advice

    Votes: 1 25.0%
  • Doing something on the tank when you should've gone to bed

    Votes: 0 0.0%
  • Something else—tell us below

    Votes: 0 0.0%
  • I’m still waiting for my first expensive lesson!

    Votes: 0 0.0%
Back
Top
Home
Post thread…
Market
What's new