customer service

Is anyone else having issues with the quality of included test kit syringes? I was using aquaforest for a little bit but the plungers started developing more and more friction after every use to the point where they snapped after I tried replacing them into the syringe after a cleaning. I then...

Has anyone had an issue getting a hold of ProClear? The LFS that ordered my tank can’t seem to get a hold of them to schedule delivery. It wouldn’t be a big deal if not for the fact that I need to take off from work to be present for delivery.

Hey everyone I just wanted to make a post really quick that I feel needs to be put out into the reefing world. im not here to argue about lighting or which is the best Lux / par wise. I just wanna say that on my most recent tank build. (40b 20L sump...

This is the kind of customer service that will keep me coming back. First time purchasing form Cultivated Reef and from the first step of purchasing to the last step of delivery... It was so easy and so amazing. I thought I messed up and was missing a box, emailed, and got a phone call within...

Hi All, So I have recently purchased the Maxspect Gyre XF330 with two pumps. I had seen everywhere how they are great since you can connect them to battery backups and keep tanks alive during power outages. I live in Miami and hurricanes typically knock out power for extended periods of time...

Kessil is a breath of fresh air when it comes to customer service. You get a real person on the phone, they know about there products, and no call center. Thanks kessil for the nice customer service.

So I lost my color chart for my Nyos nitrate kit. not sure how. But it’s gone. I decided to email Nyos Customer Service. After two emails the Customer Service Rep asked me for my address so he could send me out another kit! That is Awesome customer service! I’ll let y’all know when it...

I just wanted to get on Reef2Reef and publicly shout out Manny from JBJ Aquatics. Several weeks ago, I ordered a JBJ AIO tank+stand combo from LiveAquaria, which was finally delivered 2 days ago. Upon looking at the stand, I immediately could see that it was damaged during the shipping...

Was super excited to order my first WaterBox. What an amazing looking product! Yesterday my 180.5 HD arrived. Excitement turned to disappointment quickly. My tank arrived with two prime freshwater lights and one Hydra 32HD light. I get it, shipping mistakes happen, so I pushed forward and...

A few weeks ago I was cleaning my 16" wifi extreme and discovered some lenses that had yellowed significantly and one diode that appears very dark. I posted in the facebook support group asking about this issue. The light is under 2 years old, in the same post I inquired if it was a warranty...

Recently placed an order for some dry goods through their website. The goods I ordered ended up not being available and they offered to substitute them with a like product. Yes this is typical and something we "expect" when buying goods, however the attention to detail, speed of reply, and just...

I just received an email letting me know that something that I ordered was actually not in stock.. as compensation; they gave me $20.00 in BRS points.. This is above and beyond.. It was only a $30.00 order.. This is why we must continue to support these companies (in addition to all they do for...

I purchased a Red Sea Max Nano in mid April from my LFS store in Dubai. This is the second Red Sea aquarium I own, the other being the Reefer 350. I was considering a 650 Reefer but I am having second thoughts after this. It turned out that the two pumps and the power box were 110v not the 240v...

I feel that too little is ever said about great service and I would on this occasion like to compliment Triton and Tim in particular for the best customer service I have ever experienced. I had a problem with some leaking Core 7 tetra packs, that I had ordered online in the UK. Unfortunately...

Since upgrading to new app release on Android, I haven't been able to log in. Giving me "Network Error, try again later". I verified my credentials on the web, reinstalled app & still same issue. Anyone else getting this?