Biota Sucks! Avoid if you can't take immediate delivery!

[BobbyJ]

Let me start off by saying Ive never posted something negative on R2R, but today I was told by BIOTA that the fish I ordered on Monday was out of stock for my Delivery Tomorrow (Friday)... When I asked how was that possible they said that customers with the soonest delivery date will be fulfilled and they can not guarantee future orders.. what the heck?? Then why is it mandatory during ordering to pick a delivery day?? It takes time to setup quarantine, Weather needs to be good to ship, Customers needs to be available to take delivery so the fish don't sit on the porch or in a shipping truck for redelivery.. This is crucial to for the health of the fish.. I have never had issues like this with other livestock sellers and future delivery dates.. SO BUYER BEWARE! Biota will not take accountability for over selling items then canceling your order when it your time to ship.

 

[Tahoe61]

Definitely very disappointing, I had similar experiences with Live Aquaria.
However I feel your concern doesn't warrant the "sucks" title.
Perhaps the vendor feed back forum is more applicable.

Hope you get it all worked out to your satisfaction.

 

[BobbyJ]

Definitely very disappointing, I had similar experiences with Live Aquaria.
However I feel your concern doesn't warrant the "sucks" title.
Perhaps the vendor feed back forum is more applicable.

Hope you get it all worked out to your satisfaction

I am obviously upset since I spent all week getting ready and setting up quarantine tanks for these fish to arrive.. that time and $$$ on salt/ quarantine equipment was a waste.. I dont have the ability to change the Post title? Not sure if a moderator can help with that? Biota Buyer Beware

 

[Tahoe61]

I am obviously upset since I spent all week getting ready and setting up quarantine tanks for these fish to arrive.. that time and $$$ on salt/ quarantine equipment was a waste.. I dont have the ability to change the Post title? Not sure if a moderator can help with that? Biota Buyer Beware

Oh I get. Best laid plans completely ruined. A lot of hobbyist have been there.

I will just report the post and moderation will move it if they feel it belongs else where.

 

[mfinn]

I am obviously upset since I spent all week getting ready and setting up quarantine tanks for these fish to arrive.. that time and $$$ on salt/ quarantine equipment was a waste.. I dont have the ability to change the Post title? Not sure if a moderator can help with that? Biota Buyer Beware

I get your frustration. I've been there.
But I don't see the setup as a waste of money or time. You have it now and ready for the next order. Whether it's from Biota or another vendor. You are ready.

 

[Dr. Reef Verified Sponsor]

what did you order thats out of stock?

 

[Biota_Marine Verified Sponsor]

Hi Bobby, Felicia from Biota here.

I understand your frustration here. Unfortunately the Molly Miller Blennies are unavailable today. When you decided not to choose a substitute or a partial shipment with the other livestock on the order, I canceled the whole order, so we processed a full refund right away per your request. We also offered you a discount code toward a future order as a gesture of good faith, and I hope that's a satisfactory resolution.

I wish I could do more in this situation, but the Molly Millers are not in stock, and we don't yet have an ETA on the next batch.