Blue Zoo Aquatics Not Happy

[lapin]

Just the facts
April 3rd order conformation received by Blue Zoo ; 2 shrimp, 4 fish
April 5th I received the order; 1 fish DOA, 1 shrimp DOA
Emailed customer service... received "Sorry for your loss email... we will issue credit...5 to 7 business days."
April 19th emailed Blue Zoo asking about my credit.
April 22nd Have heard nothing. Started posting on boards.

 

[FarmerTy]

Just the facts
April 3rd order conformation received by Blue Zoo ; 2 shrimp, 4 fish
April 5th I received the order; 1 fish DOA, 1 shrimp DOA
Emailed customer service... received "Sorry for your loss email... we will issue credit...5 to 7 business days."
April 19th emailed Blue Zoo asking about my credit.
April 22nd Have heard nothing. Started posting on boards.

Well that's a bummer. Hopefully they respond soon. Ol'Aggie uses them a lot and has always had pretty good service from them.

 

[Xclusive Reef]

i had same experience with aquariumdepot.com but after 1 week they credited my account back. just keep on top of them..Also tell them you going to post reviews of your experience on social media.. it will speed things up a bit.

 

[Tahoe61]

Did you login to your account at BlueZooAquatics to see if there is a credit?
Give them a call on Monday and I am confident you'll get it straightened out.
Some vendors do not do business over the weekend.
They are not a sponsor here so I doubt they will see this feedback. I have always been pleased and impressed with their products.

 

[lapin]

Update
April 23rd 2 phone calls and another email.
** Received my credit **

 

[domination2580]

Same here....I have not gotten my code either

 

[Jesterrace]

It's a shame that Bluezoo is so unreliable as they often list things that other sites don't carry.

 

[homer1475]

Took me awhile to get the code also.

I actually had forgot about it, and sure enough about 2 weeks after I first emailed them I got the email for the credit.

 

[rkpetersen]

Old thread, but yeah the proprietor is belligerent and slow to communicate.
Currently going through the process of clawing back my money after he failed to ship.
Anyone dealing with him will have problems sooner or later.