Husker
Well-Known Member
- Joined
- Aug 31, 2016
- Messages
- 542
- Reaction score
- 418
I ordered 3 wrasses from Blue Zoo, an H. chrysus, C. lineatus, and C. exquisitus. The main point of the order was the H. chrysus, as I wanted an SPS pest picker. I decided to get the other two wrasses as I was planning on doing so later and adding them now would get to free shipping.
When the shipment arrived, there was a C. lineatus and C. exquisitus, but no H. chrysus. I emailed them asking about it, and a few days later they responded saying they were not healthy enough to ship. I placed my order a week before shipment, so it would have been very easy to notify of this issue prior to shipment. I suspect they didn't want me to cancel the entire order because the cheapest of the fish was unable to be shipped. Nevertheless, they eventually refunded the small price for the cheap fish.
The fish arrived looking reasonably healthy, and I appreciate they provide an entire kit for drip acclimation. I did the drip acclimation according to the instructions. After a couple days in the acclimation box, they were released into the main tank and all tankmates were peacefully interacting about a day later.
After a little over a week, the lineatus wrasse started exhibiting serious swim bladder issues, as indicated by upside down swimming and swimming in circles. I decided to contact them about this issues, as many suppliers give 14 days guarantees on livestock (even though Blue Zoo only gives a 7 day). The fish ended up dying a couple days later, as predicted by R2R experts. I sent a couple emails to them regarding the health and then the death of the fish, but never heard back. I understand there policy is for only 7 days of survival, so they are under no obligation to do anything about this fish's death. However, given that 7 day guarantee, and my experiences with poor communication regarding changes to the order and follow-ups on fish health, I will probably not use this company for future fish purchases.
When the shipment arrived, there was a C. lineatus and C. exquisitus, but no H. chrysus. I emailed them asking about it, and a few days later they responded saying they were not healthy enough to ship. I placed my order a week before shipment, so it would have been very easy to notify of this issue prior to shipment. I suspect they didn't want me to cancel the entire order because the cheapest of the fish was unable to be shipped. Nevertheless, they eventually refunded the small price for the cheap fish.
The fish arrived looking reasonably healthy, and I appreciate they provide an entire kit for drip acclimation. I did the drip acclimation according to the instructions. After a couple days in the acclimation box, they were released into the main tank and all tankmates were peacefully interacting about a day later.
After a little over a week, the lineatus wrasse started exhibiting serious swim bladder issues, as indicated by upside down swimming and swimming in circles. I decided to contact them about this issues, as many suppliers give 14 days guarantees on livestock (even though Blue Zoo only gives a 7 day). The fish ended up dying a couple days later, as predicted by R2R experts. I sent a couple emails to them regarding the health and then the death of the fish, but never heard back. I understand there policy is for only 7 days of survival, so they are under no obligation to do anything about this fish's death. However, given that 7 day guarantee, and my experiences with poor communication regarding changes to the order and follow-ups on fish health, I will probably not use this company for future fish purchases.
