Bulbs arrived broken

[Leyth]

Hey guys,

I just received my shipment of random things from you guys. Two of the items were t5 bulbs and they arrived broken. Not sure what to do now. I took a picture

.

 

[randyBRS]

Hey guys,

I just received my shipment of random things from you guys. Two of the items were t5 bulbs and they arrived broken. Not sure what to do now. I took a picture

.

Ugh, bummer. I'm sorry to hear it. If you'd like to shoot me over your phone number in a PM I can have one of our CS reps call you and get it taken care of. :)

 

[saltyfilmfolks]

Ugh, bummer. I'm sorry to hear it. If you'd like to shoot me over your phone number in a PM I can have one of our CS reps call you and get it taken care of. :)

customer service, drops the mike....

 

[JaimeAdams]

within 3 minutes BOOM!

 

[Leyth]

Hey thanks so much BRS. You guys packaged them perfectly and put a giant fragile sticker on the side of the box. I will pm you now.

 

[randyBRS]

Hey thanks so much BRS. You guys packaged them perfectly and put a giant fragile sticker on the side of the box. I will pm you now.

Sounds good, you should be good to go. The Customer Service team was able to get replacements shipped out for you. :D

 

[twpilot]

BRS customer support ...all I can say is wow!!!!!! very nice!

 

[Leyth]

You guys are incredible, thank you so much.

 

[erinmegan85]

They have the best customer service. Had an issue with UPS destroying a box with my dosers and supplies in it and BRS replaced everything no questions asked. Love them!

 

[randyBRS]

BRS customer support ...all I can say is wow!!!!!! very nice!

Thanks!

You guys are incredible, thank you so much.

Anytime. Let me know if the new package gives you any hassle!

They have the best customer service. Had an issue with UPS destroying a box with my dosers and supplies in it and BRS replaced everything no questions asked. Love them!

Awesome, great to hear! We're happy to help :D