Lifer
Active Member
I ordered live corals from them. It states on their website cut off time is 12 est on Wednesday. Anything after that will ship the next week. So I placed an order at 12:40 est on Wednesday. Thinking the shipment will be sent on the following Monday. Well to my surprise I received an email from ORA on Wednesday at 5pm that the shipment was shipped already! Unfortunately I was called on a last minute business trip and would not be home for several days!! I called Bulkreefsupply and customer service said they would try to call FedEx and stop it. Unfortunately they couldn't stop it. So they said just "throw it away" and we will send a new shipment on Monday. Well they never did! I've called them numerous times and no one helps. This has now been several weeks since the order was put through
This is THEIR MISTAKE AND THEY HAVEN'T DONE ANYTHING! I told them I'll put a charge back on my credit card but that doesn't seem to make a difference to them. It just seems like they don't care anymore! Bulk Reef Supply is not the same!!!
This is THEIR MISTAKE AND THEY HAVEN'T DONE ANYTHING! I told them I'll put a charge back on my credit card but that doesn't seem to make a difference to them. It just seems like they don't care anymore! Bulk Reef Supply is not the same!!!
