Buying quarantined fish...

ajhudson15 · 2026-10-01T12:23:34-0400

Dr. Reef said:
Yes you were wrongly told that those flames can be paired. That information was incorrect so as per my promise

I apologize to you and issue you credit of $330. The amount you paid for the angels.

This right here is exactly why my next fish order will come from Dr. Reefs

Dr. Reef · 2026-10-01T12:27:35-0400

We are not perfect but I promise you if we are wrong we will make it right.

We believe in service and not in making quick buck.

ajhudson15 · 2026-10-01T12:38:42-0400

Dr. Reef said:
We are not perfect but I promise you if we are wrong we will make it right.

We believe in service and not in making quick buck.

Nobody is perfect by far but company’s willing to do right and owning their mistakes is what puts companies ahead of others in my opinion

|FATHOM| · 2026-10-02T00:49:36-0400

exnisstech said:
This right here is a problem IMO. I understand the thought so the good Dr. need not respond as this has already been discussed along with Thursday shipping for Friday delivery.
Problem is many people run a single tank and often 2 of the same fish can not be placed in the same tank. What happens if they both arrive healthy? I suppose a LFS might take it but what if someone doesn't have a LFS? Do they set up a new tank for one fish or flush it? It sounds good and generous but I think it's done because it's easier and cheaper to ship an extra than having to honor the doa policy.

I can see your point but it is an option when you check out. You don't have to recieve a duplicate. You also pick how big you want the fish.

I've gotten duplicates on damsels and some wrasse. They all survived shipment so I got extra fish for free. Felt nice seeing that in the shipment.

|FATHOM| · 2026-10-02T01:05:24-0400

mfinn said:
I'm sure it's under smaller fish. Maybe less expensive fish.
I'm sure if and when I order a Gem Tang or a Regal Angel there won't be that option.

exnisstech said:
I have no doubt you are correct.
PS even if the expensive fish is a difficult shipper which is supposed to be the reason for it.

They shipped me double on a Dusky Wrasse which is a $200 fish from their website. They were a good size. I also got double on a $140.00 McCosker's Wrasse. Damsels were pretty cheap comparatively but still got extras on those.

That is just what was shipped double.

Aside from that they have a DOA policy that they stand behind so even if they don't ship a double of a Gem Tang, if it arrives dead you get another one. Not only that but they also have a 3 day alive in your tank guarantee on the Gems specifically. Great peace of mind in my opinion.

I've never recieved anything DOA.