Communication error on PH probe

[Sean Norman]

I cannot seem top get my PH probe to calibrate. Every time that I go through the calibration process I get a message at the top of the screen that is highlighted in pink that says "Communication Error". The probe is reading low, off by quite a bit when I compare to my testing kit.
I looked on the Neptune forum and could not find anything.
Anyone else have this issue??

 

[Mastiffsrule]

Bump, any Neptune folk around?

 

[Sean Norman]

Bump, any Neptune folk around?

Thanks- I figured it out.. left the plastic case on the end...

 

[Greg P]