Customer service

[joseserrano]

I have sent a couple of emails and called (left a Vmail), but have not heard back from them. Any advice? I'm trying to source some bubble king stuff, so not a ton of options.

 

[AquariumSpecialty]

Please contact us directly. 803-788-5990. We are a distributor for Royal Exclusiv and you will probably have better support working directly with us. Thank you.

 

[joseserrano]

They might be backlogged with the 4th of july sales, as with most other vendors.

That said, if you want you could always reach out to the Royal Exclusiv warehouse directly?

Contact was made early last week. So prior to the sales going live.

 

[joseserrano]

Please contact us directly. 803-788-5990. We are a distributor for Royal Exclusiv and you will probably have better support working directly with us. Thank you.

Thank you for the speedy response. PM sent.

 

[AquariumSpecialty]

Replied. Thank you.

 

[joseserrano]

Unfortunately the subpar customer service continued, will have to just purchase through royal exlusiv directly and pay more; and paying more through choice.

 

[joseserrano]

Care to share the details?

I rather not get into a big back and forth thing with everyone chiming in. I just have like most of us purchased a lot in the past from lots of vendors. So for this situation, I will let my money do the talking and pay more, but not give this company my business.

 

[AquariumSpecialty]

Royal Exclusiv had price increases and some of the items on the site had not been edited yet. I politely let him know this and helped him narrow down the correct replacement part he needed and that is when we discovered that this price had not been updated. At one point in time we had over 450 Royal Exclusiv products & parts on our site but it became too difficult to offer parts that are only offered on their German website. Also, this is why we have a accuracy of information paragraph on our website.

 

[joseserrano]

Royal Exclusiv had price increases and some of the items on the site had not been edited yet. I politely let him know this and helped him narrow down the correct replacement part he needed and that is when we discovered that this price had not been updated. At one point in time we had over 450 Royal Exclusiv products & parts on our site but it became too difficult to offer parts that are only offered on their German website. Also, this is why we have a accuracy of information paragraph on our website.

If I would have purchased the item without your assistance, would I have been charged the new amount or the amount listed? It in my opinion should not be the client's burden to have to literally pay for very correctible errors on a company's end.