Divers den LA

[Mmun]

Just letting everyone know that I bought a triggerfish from them that arrived yesterday with a hole in the bag leaking water out and trash floating with the fish. I was in shock and it also made me rush his acclimation. I hope he makes it but who knows. His temp in his dirty water was ok but that was about it. I have emailed them and taken pictures. I will let you know there response. First bad experience with divers den under the new ownership. Never had an issue before

 

[evolved]

This thread is in vendor feedback, and per this forum's rules, only the OP and @LiveAquaria are permitted to post.
This is to hopefully keep a clean slate for a potential resolution to be met.

If you've had an experience with this same vendor you'd like to share, please feel free to start your own feedback thread here.

Thank you,
Team R2R

 

[LiveAquaria]

Hello @Mmun. We sincerely apologize the bag was punctured during shipping. To ensure we have the information to properly assist you, we will be sending you a private message to obtain your order information so we can document accordingly. We are happy to hear that all other experiences you have had, were positive! Keep in mind, as always, we stand behind our 14-day Arrive Alive, Stay Alive, Risk-Free Guarantee®.

- LiveAquaria