Let me start off by saying I was a very big fan of the eshopps.... from day one I started this company and recommended to customers or friends......
And I don’t know what happened but customer service and product starting to fail little by little
First was the magnet probe holder...... I called the company and will send a new one after mine was full of rust.......
Then to Doser heads failed after four months of use!!!!!
Contact them again they send me new heads......
After that I noticed that the E shops 5.0 supplement box holder failed!!!! Putting my magnesium into my sodium so I was double dosing without even noticing....... I called and then after a few weeks they replaced it........ smfh ........
This all happened within a month apart of each other....... never have I ever have a problem with this company and all of a sudden everything went to [emoji90].....
Then one of the worst days I’ve ever had happened....... woke up in the morning looked at the tank and went on my way to work .......came back from work and decided to change and go get a car wash.......
My car was being dried and I get an alert from my nest smoke detectors saying there was smoke in the living room...... A few seconds later I get aanother alert saying there’s smoke in my Kitchen !!!
I look at my nest cameras and see smoke in my living room so I get in my car and raced home luckily my car wash was a quarter-mile away down my street......
As soon as I entered my apartment you can smell electrical fire I immediately went to my tank and looked at the wires and I did not see anything on usual then I searched all the outlets looking to see if I can find the source of the smell and I didn’t find anything!!. At this point the power went off ... I open all my windows and started to check all the outlets..... but nothing !!
After looking everywhere I glanced inside my tank and noticed all my fish are belly up and the water was milky........ I thought to myself oh no I immediately tried to save all the fish nonetheless it was a lost cause.....
I open up the stand doors and a lot of smoke came out of the stand .... so the problem was something inside the sump so I started take out everything one buy one smelling and inspecting everything... 1st I started with the heater ... I have heard horror stories about heater is exploding.... but no the heater was fine then I took out the return pump each take I took something out my hand was covered with black plastic.... the return pump was fine... then I took out the skimmer .. all inside the skimmmer was all black ... the skimmer was on trying to pick up the melted plastic it was in the skimmer cup ... the I look at the pump and it was fine ... The part that the wire goes into the pump was fine.... I was so confused there was nothing else inside my sump that can cause a fire ..... but something told me to check the skimmer because it was full of black melted stuff and it smelled bad like electrical fire.... I took the pump off the skimmer and nothing !! Then I screw off the neck of the skimmer pump and there it was !!!!!!! ... The pump malfunction and started electrical fire underneath water the pump kept running like that for a good 10 to 15+ minutes before the search protector went off and electricity stopped...... it killed everything!! All my coral all my fish .....
I couldn’t believe I invested so much money into this aquarium and it was all taken away for me.....
After I threw everything out in a couple of days pass by I called eshopps spoke to sandy warranty supervisor.... and there wwarranty supervisor advise me right away that they’re not responsible for anything and that if I send them pictures of everything that they can replace my skimmer pump!!
Really big replace my skimmer pump after everything that I have and work so hard for was gone....... I kept my composure and was very respect full...
I told sandy that the pump malfunction and kept running while I was on fire and she said once again that they’re not responsible for anything had no sympathy at all and told me that they could replace the pump if it was still on the warranty .......
So I sent over the pictures of everything and of the skimmer that malfunction..... two weeks pass by or more and did not receive any phone call or email back every time I try to call they would not answer they would not answer any emails either
So I finally called another extension and had me transfer to the warranty department and guess who answered Sandy......
I said hi Sandy it’s me I send over pictures and all the information you requested on the pump that malfunction and she said oh yes I did receive them I have not got a chance to contact you back and I said that’s fine and once again she said all the best I can do for you and send you a new pump I advised her that the skimmer was far beyond needing a new pump and I did not have a tank to put a skimmer and anyway and she replied as follows” so what the heck do you want me to do then ...”
I stood on the phone dumbfounded..... I replied to her that I needed to speak to a supervisor and she said that she was the supervisor and that would be the only person that I can speak to.....
I told her that I spent a lot of money with the company and would like to be talk to with respect and she replied she’s good she’s only going to do what she said and send me a new pump that she cannot do anymore and that they’re not responsible for anything.....
I told her that every time that I got on the phone with her I felt like I was annoying her and now she’s being a suspenseful and she replied that they’re not responsible for anything and she told me 1 million times already.... .
Talk about customer service..... I told her that I was gone no longer going to use any and of products and I was not going to recommend it to anyone and I was going to make a post about on the forum and she said go ahead she didn’t care
I also forgot to mention that she said that my skimmer wasn’t the latest model so I told her since I don’t have the latest model that means that my skimmer could catch on fire at any time and she said no but that I did not have the current the current model ......what kind explanation and customer service is that!!!
I would like to let all my fellow reefers know so be careful with their products they’re bound to fail that’s why every new skimmer now has a sticker that says they’re not responsible for anything because they have a lot of failures if you look on the net you’ll find a lot of other horror stories..... here is pictures of the skimmer.....
And I don’t know what happened but customer service and product starting to fail little by little
First was the magnet probe holder...... I called the company and will send a new one after mine was full of rust.......
Then to Doser heads failed after four months of use!!!!!
Contact them again they send me new heads......
After that I noticed that the E shops 5.0 supplement box holder failed!!!! Putting my magnesium into my sodium so I was double dosing without even noticing....... I called and then after a few weeks they replaced it........ smfh ........
This all happened within a month apart of each other....... never have I ever have a problem with this company and all of a sudden everything went to [emoji90].....
Then one of the worst days I’ve ever had happened....... woke up in the morning looked at the tank and went on my way to work .......came back from work and decided to change and go get a car wash.......
My car was being dried and I get an alert from my nest smoke detectors saying there was smoke in the living room...... A few seconds later I get aanother alert saying there’s smoke in my Kitchen !!!
I look at my nest cameras and see smoke in my living room so I get in my car and raced home luckily my car wash was a quarter-mile away down my street......
As soon as I entered my apartment you can smell electrical fire I immediately went to my tank and looked at the wires and I did not see anything on usual then I searched all the outlets looking to see if I can find the source of the smell and I didn’t find anything!!. At this point the power went off ... I open all my windows and started to check all the outlets..... but nothing !!
After looking everywhere I glanced inside my tank and noticed all my fish are belly up and the water was milky........ I thought to myself oh no I immediately tried to save all the fish nonetheless it was a lost cause.....
I open up the stand doors and a lot of smoke came out of the stand .... so the problem was something inside the sump so I started take out everything one buy one smelling and inspecting everything... 1st I started with the heater ... I have heard horror stories about heater is exploding.... but no the heater was fine then I took out the return pump each take I took something out my hand was covered with black plastic.... the return pump was fine... then I took out the skimmer .. all inside the skimmmer was all black ... the skimmer was on trying to pick up the melted plastic it was in the skimmer cup ... the I look at the pump and it was fine ... The part that the wire goes into the pump was fine.... I was so confused there was nothing else inside my sump that can cause a fire ..... but something told me to check the skimmer because it was full of black melted stuff and it smelled bad like electrical fire.... I took the pump off the skimmer and nothing !! Then I screw off the neck of the skimmer pump and there it was !!!!!!! ... The pump malfunction and started electrical fire underneath water the pump kept running like that for a good 10 to 15+ minutes before the search protector went off and electricity stopped...... it killed everything!! All my coral all my fish .....
I couldn’t believe I invested so much money into this aquarium and it was all taken away for me.....
After I threw everything out in a couple of days pass by I called eshopps spoke to sandy warranty supervisor.... and there wwarranty supervisor advise me right away that they’re not responsible for anything and that if I send them pictures of everything that they can replace my skimmer pump!!
Really big replace my skimmer pump after everything that I have and work so hard for was gone....... I kept my composure and was very respect full...
I told sandy that the pump malfunction and kept running while I was on fire and she said once again that they’re not responsible for anything had no sympathy at all and told me that they could replace the pump if it was still on the warranty .......
So I sent over the pictures of everything and of the skimmer that malfunction..... two weeks pass by or more and did not receive any phone call or email back every time I try to call they would not answer they would not answer any emails either
So I finally called another extension and had me transfer to the warranty department and guess who answered Sandy......
I said hi Sandy it’s me I send over pictures and all the information you requested on the pump that malfunction and she said oh yes I did receive them I have not got a chance to contact you back and I said that’s fine and once again she said all the best I can do for you and send you a new pump I advised her that the skimmer was far beyond needing a new pump and I did not have a tank to put a skimmer and anyway and she replied as follows” so what the heck do you want me to do then ...”
I stood on the phone dumbfounded..... I replied to her that I needed to speak to a supervisor and she said that she was the supervisor and that would be the only person that I can speak to.....
I told her that I spent a lot of money with the company and would like to be talk to with respect and she replied she’s good she’s only going to do what she said and send me a new pump that she cannot do anymore and that they’re not responsible for anything.....
I told her that every time that I got on the phone with her I felt like I was annoying her and now she’s being a suspenseful and she replied that they’re not responsible for anything and she told me 1 million times already.... .
Talk about customer service..... I told her that I was gone no longer going to use any and of products and I was not going to recommend it to anyone and I was going to make a post about on the forum and she said go ahead she didn’t care
I also forgot to mention that she said that my skimmer wasn’t the latest model so I told her since I don’t have the latest model that means that my skimmer could catch on fire at any time and she said no but that I did not have the current the current model ......what kind explanation and customer service is that!!!
I would like to let all my fellow reefers know so be careful with their products they’re bound to fail that’s why every new skimmer now has a sticker that says they’re not responsible for anything because they have a lot of failures if you look on the net you’ll find a lot of other horror stories..... here is pictures of the skimmer.....
