- Joined
- Sep 28, 2016
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I have opened a ticket and that process is painful... Took 3 days to hear back, another 2 days to hear a follow-up response that isn't all that helpful. =/ so figured I see if others might have insight or have the same issues.
Here's what I opened the support ticket with:
"Not sure if my doser is 2.0 or 2.1... but bought it a few years ago directly from your booth at a Reefapooluza in Orange County, CA.
Serial number 1604081064, myGHL ID 610487140... I updated to firmware 1.35 last week.
I have been having issues with connecting the doser from my Android app last month or so... If often would say unable to connect or take a long time trying to connect. I then updated the app, removed the old app and re-installed app. Same problems. So I updated the Firmware to 1.35.
Still same issue and now I'm completely unable to connect via wifi. With USB connection to laptop running GCC, everything would work except trying to find wifi network.
I have reset my wifi modem and router as well. Other devices on the network work fine. Wifi network itself works fine on all my devices/laptop/phone.
I'm wondering if the wifi chip in the Doser is dying or dead...
Please let me know how to proceed. Thank you in advanced!"
Here's what I opened the support ticket with:
"Not sure if my doser is 2.0 or 2.1... but bought it a few years ago directly from your booth at a Reefapooluza in Orange County, CA.
Serial number 1604081064, myGHL ID 610487140... I updated to firmware 1.35 last week.
I have been having issues with connecting the doser from my Android app last month or so... If often would say unable to connect or take a long time trying to connect. I then updated the app, removed the old app and re-installed app. Same problems. So I updated the Firmware to 1.35.
Still same issue and now I'm completely unable to connect via wifi. With USB connection to laptop running GCC, everything would work except trying to find wifi network.
I have reset my wifi modem and router as well. Other devices on the network work fine. Wifi network itself works fine on all my devices/laptop/phone.
I'm wondering if the wifi chip in the Doser is dying or dead...
Please let me know how to proceed. Thank you in advanced!"