Ecotech Vectra Resetting

Discussion in 'Reef Aquarium Discussion' started by Phantom6966, Dec 21, 2017.

  1. Phantom6966

    Phantom6966 Member

    Joined:
    Nov 8, 2017
    Messages:
    59
    Likes Received:
    30
    So I have a Vectra S1 that keeps randomly resetting it's drive speed back to the lowest setting. I thought that it may have something to do with calibrating the unit, so I tried that to no avail. And what's really strange is it sometimes goes as long as 5 hours or so before resetting. Anyone who can shed some light on this issue, it would be greatly appreciated.
     
    Crabs Mcjones likes this.

  2. Sterlingg

    Sterlingg Well-Known Member

    Joined:
    Feb 13, 2015
    Messages:
    532
    Likes Received:
    281
    Location:
    Dallas Tx
    Same issue. I reached out to ecotech. They had me soak in vinegar and water. Then send pictures of inside of pump... that's kind of where we left off, as of today...
     
  3. Phantom6966

    Phantom6966 Member

    Joined:
    Nov 8, 2017
    Messages:
    59
    Likes Received:
    30
    That's disappointing.
     
  4. Phantom6966

    Phantom6966 Member

    Joined:
    Nov 8, 2017
    Messages:
    59
    Likes Received:
    30
    Were they able to provide any insight?
     
  5. Sterlingg

    Sterlingg Well-Known Member

    Joined:
    Feb 13, 2015
    Messages:
    532
    Likes Received:
    281
    Location:
    Dallas Tx
    They asked for additional photos of the inside after my cleaning. After receiving the second set, they advised me to call in with my case number provided to initiate a pump exchange. That's is where we left off.. bumed to have to exchange what I thought was one of the most superior pumps on the market. However on the flip side, I'm ready to get something that works so I can move on!

    Happy holidays
    Sterling
     
  6. Sterlingg

    Sterlingg Well-Known Member

    Joined:
    Feb 13, 2015
    Messages:
    532
    Likes Received:
    281
    Location:
    Dallas Tx
    They sent me a new pump with a return label for my defective one.
     
Draft saved Draft deleted

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice
Loading...