GHL Control Center Hangs

[BigHildy53]

I'm trying to setup the GHL Doser 2; but I'm not having any luck. My current issue is that the GHL Control Center software hangs upon startup. My fist issue was not being able to get the software to recognize the device via USB. I went into the software settings and told it to automatically connect; I wonder if that's causing the current issue. I try to click something and the software goes into Not Responding mode. Leaving the only choice to kill it. Connecting the Doser 2 via USB does not help. I've tried starting the software before and after the USB connection is active. With the unit off and on. I've tried uninstalling the software. Nothing.

I'm using a Surface Pro 2 and Windows 10.

I'm waiting to be activated to post on the GHL forums.

 

[ReefRocker]

When you have the USB cable connected, does the PC detect it? Take a look at your device manager.

It can take 5 to 10 seconds to connect via USB. If you click too soon, that "not responding" message will show up.

 

[BigHildy53]

The computer beeps to recognize an added or removed device. In device manager it shows as a COM port (COM5).

When opened the program just hangs. I've waited over 5 minutes before doing anything on the computer. The pointer just spins in a circle.

 

[Waboss]

Hit up @Marco@GHLUSA or @Vinny@GHLUSA , they can help you out.

 

[Support@GHLUSA]

@BigHildy53 - which version of GCC did you download and install?

I apologize for the delay, I've been moving this weekend and just got settled down.

 

[nc208082]

I had a similar problem when first connecting and the issue was with windows. 10 left out some usb drivers which were needed to read the usb connected.

 

[BigHildy53]

I have tried v1.0.8.7 and v1.0.8.6.

 

[BigHildy53]

I had a similar problem when first connecting and the issue was with windows. 10 left out some usb drivers which were needed to read the usb connected.

Did you resolve the issue?

 

[Vinny@GHLUSA]

Edit the connection in GHL Control Center and set the COM interface to COM 5 instead of AUTO.

 

[nc208082]

Did you resolve the issue?

Yes I installed the software on my other pc which was running Windows 7 and it worked perfectly. My issue was windows 10 was missing Virtual USB port drivers so the software wasn't detecting it plugged in.

 

[BigHildy53]

Edit the connection in GHL Control Center and set the COM interface to COM 5 instead of AUTO.

The software hangs when started. So I don't have the opportunity to make changes. Unless there is a configuration file I can change manually.

 

[Support@GHLUSA]

The software hangs when started. So I don't have the opportunity to make changes. Unless there is a configuration file I can change manually.

Does it hang as well, when you do not have the USB connected?

 

[BigHildy53]

Yes it does

 

[Support@GHLUSA]

Very Odd - I have not been able to replicate this issue, but I don't have access to a Surface Pro 2. I've tried on multiple Win10 laptops over the past 24hrs, not able to replicate.

Just wondering, any Anti Virus, corporate MDM, domain Policies, work software that may lock the machine down? If you have any AntiVirus software installed, could you temporarily disable it any try again..