GHL help!!! Pab losing connection

[Kammetal]

Hello I been dealing with this nightmare with my GHL Profilux Power bar randomly losing connection. I thought it was an firmware so i did that. Today i wake up and my temp dropped to 70 and the powerbar was all off except for the led for the power switch. I dont know what to do this is bad as this controls lights and my return pump! If anyone could help id really appreciate the help this could kill my sytem

 

[DJF]

Hello I been dealing with this nightmare with my GHL Profilux Power bar randomly losing connection. I thought it was a firmware so i did that. Today i wake up and my temp dropped to 70 and the powerbar was all off except for the led for the power switch. I dont know what to do this is bad as this controls lights and my return pump! If anyone could help id really appreciate the help this could kill my sytem

Ghl has their own forum here and it will be better on their radar there. They also have a ticketing system which is the best way to engage them. (Top sticky on the forum) unfortunately I think they shut down this time of year but they are responsive on r2r

GHL forum.

GHL Advanced Technology

www.reef2reef.com

 

[BeanAnimal]

Ghl has their own forum here and it will be better on their radar there

FYI - they changed their R2R forum to "read only" in October of 2024 and indicated that it is for announcements only. They will sometimes answer in this sub-forum, but have asked that people use their private forum at:
https://forum.aquariumcomputer.com/forumdisplay.php?3-GHL-English

for all interactions.

Edited for clarity

 

[DJF]

FYI - they changed their forum to "read only" for announcements and indicated that any public conversations with them should be initiated here, in the controller sub forum.

Oh snap, didn’t realize that. Thanks. Hopefully they still have their homegrown ticketing system; I know that’s their preferred way to engage.

 

[BeanAnimal]

Oh snap, didn’t realize that. Thanks. Hopefully they still have their homegrown ticketing system; I know that’s their preferred way to engage.

Yes - they prefer any support requests to be handled there.

 

[Kammetal]

Input a ticket it lets see ive lost coral already due to temp swing idk what to do the power just keep shutting down amd restarting by itself this makes me want to quit the hobby

 

[DJF]

Just curious if you tested the different pab ports or tested swapping out the connecting cord? I believe the cords are a standard usb cord that is widely available.

 

[Kammetal]

Just unplugged my tunze ato hasnt turned off wonder if its an amperage issue?

 

[Kammetal]

Just curious if you tested the different pab ports or tested swapping out the connecting cord? I believe the cords are a standard usb cord that is widely available.

yes i did that and still have issues

 

[Kammetal]

Ya I’m giving up
On GHL customer service failed me the powerbar can’t be replaced they claimed nothing wrong with it but yet at my home it resets every 5 seconds. But my old power bar that I also purchased does not have the issue? Doesn’t sound right time to move to Hydros. GHL is not the same as it was

 

[Kammetal]

Not to mention the frustration of having to ship

 

[Matthias Gross]

We typically do not discuss support, repair, or warranty matters publicly.
However, in this particular case, we feel compelled to make an exception. Here is a brief summary:

Customer's Claims:
The customer alleges that his ProfiLux Powerbar does not function properly despite being "almost new" and "rarely used." He further claims that GHL charges unreasonable fees and refuses to properly address the issue.

The Facts:
This matter has now dragged on for over a year. Several months ago, I personally ordered yet another comprehensive inspection of the unit in question. The Powerbar remains in our warehouse to this day, as the customer has refused to pay for the inspection and return shipping costs.

Inspection Results:

1. The unit is from 2019 – not "almost new"
2. Clear signs of extensive use – dirt, residue, and stickers throughout
3. Evidence of exposure to high humidity
4. Multiple mechanical damages: broken brackets, internal PCB displaced from mounting position
5. Housing seal NOT intact – unit was opened prior to arrival at GHL
6. Overall condition: poor to very poor
7. Most notably: Despite all of the above, this unit functions flawlessly. It has been tested continuously for weeks without a single malfunction. This is German engineering – these units are built to last.

We fully anticipate further accusations and complaints via tickets, emails, and forum posts based on our experience with this case. However, we consider this matter closed and will not respond to any additional public posts on this topic. The customer has been informed of all findings. Our offer to return the unit after payment of inspection and shipping fees remains valid.

Everyone is free to draw their own conclusions. I have attached several photographs taken by our warehouse staff showing the condition in which this unit arrived – this is not the result of storage at GHL or damage during inspection.