Hello I been dealing with this nightmare with my GHL Profilux Power bar randomly losing connection. I thought it was an firmware so i did that. Today i wake up and my temp dropped to 70 and the powerbar was all off except for the led for the power switch. I dont know what to do this is bad as this controls lights and my return pump! If anyone could help id really appreciate the help this could kill my sytem
GHL help!!! Pab losing connection
- Thread starter Kammetal
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DJF
know less, learn more
Ghl has their own forum here and it will be better on their radar there. They also have a ticketing system which is the best way to engage them. (Top sticky on the forum) unfortunately I think they shut down this time of year but they are responsive on r2r
GHL forum.
GHL Advanced Technology
www.reef2reef.com
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FYI - they changed their R2R forum to "read only" in October of 2024 and indicated that it is for announcements only. They will sometimes answer in this sub-forum, but have asked that people use their private forum at:
https://forum.aquariumcomputer.com/forumdisplay.php?3-GHL-English
for all interactions.
Edited for clarity
Ya I’m giving up
On GHL customer service failed me the powerbar can’t be replaced they claimed nothing wrong with it but yet at my home it resets every 5 seconds. But my old power bar that I also purchased does not have the issue? Doesn’t sound right time to move to Hydros. GHL is not the same as it was
On GHL customer service failed me the powerbar can’t be replaced they claimed nothing wrong with it but yet at my home it resets every 5 seconds. But my old power bar that I also purchased does not have the issue? Doesn’t sound right time to move to Hydros. GHL is not the same as it was
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We typically do not discuss support, repair, or warranty matters publicly.
However, in this particular case, we feel compelled to make an exception. Here is a brief summary:
Customer's Claims:
The customer alleges that his ProfiLux Powerbar does not function properly despite being "almost new" and "rarely used." He further claims that GHL charges unreasonable fees and refuses to properly address the issue.
The Facts:
This matter has now dragged on for over a year. Several months ago, I personally ordered yet another comprehensive inspection of the unit in question. The Powerbar remains in our warehouse to this day, as the customer has refused to pay for the inspection and return shipping costs.
Inspection Results:
Everyone is free to draw their own conclusions. I have attached several photographs taken by our warehouse staff showing the condition in which this unit arrived – this is not the result of storage at GHL or damage during inspection.
However, in this particular case, we feel compelled to make an exception. Here is a brief summary:
Customer's Claims:
The customer alleges that his ProfiLux Powerbar does not function properly despite being "almost new" and "rarely used." He further claims that GHL charges unreasonable fees and refuses to properly address the issue.
The Facts:
This matter has now dragged on for over a year. Several months ago, I personally ordered yet another comprehensive inspection of the unit in question. The Powerbar remains in our warehouse to this day, as the customer has refused to pay for the inspection and return shipping costs.
Inspection Results:
- The unit is from 2019 – not "almost new"
- Clear signs of extensive use – dirt, residue, and stickers throughout
- Evidence of exposure to high humidity
- Multiple mechanical damages: broken brackets, internal PCB displaced from mounting position
- Housing seal NOT intact – unit was opened prior to arrival at GHL
- Overall condition: poor to very poor
- Most notably: Despite all of the above, this unit functions flawlessly. It has been tested continuously for weeks without a single malfunction. This is German engineering – these units are built to last.
Everyone is free to draw their own conclusions. I have attached several photographs taken by our warehouse staff showing the condition in which this unit arrived – this is not the result of storage at GHL or damage during inspection.
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