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I know that I take a long term view in everything, and I think I'd take the high road and do what you're thinking- I'd tell the customer that it's in her best interest to try something else. Yes that can be perceived as somewhat arrogant, but it is the right thing to do. In three years co-owning Unique Corals, I only had one customer that I had to take a stand on and refuse to sell any more corals to. Every single order, at least three quarters of the animals dies within a day. We examined every angle of what we could have done wrong, replaced tons of livestock for free, yet, when we asked for more than the most cursory information about his setup and acclimation techniques, etc.- he refused and decided it was everyone else's fault. He would take no personal responsibility for anything- ever. Finally, on day he placed an order and I promptly refunded his money. He was very unhappy with me and UC, but it was the right call.Not to put you on the spot, but a question I was asking myself. If that person came into your shop and wanted to start up another system. What would you do? Me, I think I'd be tempted to tell her to find another hobby. But then again could this person be put on the right path this time around? Or would they just pick up wherer they left off, and continue to ignore proper advice?
Yeah, I wonder what her attitude would be like. Perhaps she'd be just as callous, who knows? But awful to contemplate.And what if her story was about wiping out a litter of puppies she was responsible for versus a tank full of fish?
Well I'm no expert, but I do feel that some of my experience can possibly help others. And if I can help others be successful, it's good for everyone- the hobby, the hobbyist- the animals- and yeah, even the vendor long term, who benefits from a great customer relationship borne of mutual experience and trust.This is a great post Scott. I see this a lot and hear of those even more. This arrogance of "see....I told you so" makes it tougher for a person truly trying to get into the hobby.
In my opinion, it creates a Callus type effect on the knowledgable ones, who become less motivated to help the ones who ask for help and try to implement your advice. I've learned (mostly after one of my tirades from your past posts), it's an amazingly tough balance from all sides. I'm learning, like making friends when I was a little kid, you've got to trust and build a trust with the ones you understand and that understand you. The rest are just going to do what they want.
Well, if it makes you feel better, it seems there are a lot of us out here listening to you and all the rest of you friendly folks that trying to help us beginners out and I honestly do appreciate all advice given....even if I don't want to hear it at times too!
The tragic thing about arrogance and "I told you so's" in the reef hobby is that they typically result in death for the animals. Unless real enlightenment and change in attitude arise as a result- it's just a senseless tragedy.I have been dealing with the male version of this the last few months.
This is the second time in the last few years that someone has seen my tanks, started their own saltwater tank, ignored virtually every single piece of my advice, and then gets frustrated and "wants my help" when things go horribly wrong (who wouldn't put an anemone in a 2 DAY old tank?!).
This persons current stock in a 60 gallon cube... 3 clowns, 2 butterfly's, an angel, a large angler, and a Volitan lionfish... but it's okay because he googled and found other people keeping fish in tanks that were way smaller than the suggested minimum size. The angler has started eating his other fish, but it "shouldn't, if he keeps it well fed enough".
I've given up trying to force information on him, but when stuff goes bad, I can't help but tell him that this is WHY I told him it wasn't a good idea in the first place.
Literally, I'm sighing out loud here in the airport lounge as I read this. (Drew a couple of glances, I might add!)- there is only so much you CAN do for people that refuse good advice. The reality is that you sometimes just have to cut the person loose- for their own good.I have been dealing with the male version of this the last few months.
This is the second time in the last few years that someone has seen my tanks, started their own saltwater tank, ignored virtually every single piece of my advice, and then gets frustrated and "wants my help" when things go horribly wrong (who wouldn't put an anemone in a 2 DAY old tank?!).
This persons current stock in a 60 gallon cube... 3 clowns, 2 butterfly's, an angel, a large angler, and a Volitan lionfish... but it's okay because he googled and found other people keeping fish in tanks that were way smaller than the suggested minimum size. The angler has started eating his other fish, but it "shouldn't, if he keeps it well fed enough".
I've given up trying to force information on him, but when stuff goes bad, I can't help but tell him that this is WHY I told him it wasn't a good idea in the first place.
Thanks for the kind and kind words. Like most of you, I won't stop helping people if they need it. However, in certain cases, as we mentioned- the greater good is often served by NOT helping someone who refuses to heed your advice.Scott,
Your knowledge is awesome, I have asked for it a couple of time's on this forum and you respond quickly and correctly, Please don't get frustrated and continue to help us with less knowledge and willing to learn.
I have a buddy like this, would call me weekly for advice on off topic subjects because he never learned the basics in life and i know how to fix and design a lot of things. I would give him the advice and he went the other way, often failing, and finally i just told him "if you're not going to take my advice then stop asking for it". And that was that, he is actually one of my good friends too. They are just people like that out there.