Great Customer Servie from AI

[jbb_00]

I came home today only to find that one of Vega's were not working. After some brief troubleshooting it was found to be a dead power supply. I immediately went online , and contacted AI through the tech support request form, and within a matter of minutes I was in touch with Justin . I explained the situation , gave the serial number to the fixture along with my personal info, and without hesitation he sent out a replacement today.


Entire process took maybe 5 minutes.


Glad to know that they are ready & willing to take care of their customers.

 

[ReefJunky36544]

I'm glad you had great experience with them. I dropped over a thousand on AI Sol Blues with controller ended up getting what appeared to be used pods and LEDs didn't even have similar color spectrum compared to the others. Called AI and got the run around on lot numbers and wouldn't replace and then to top it off started them at 30 percent and the fried every sps in my tank along with bleaching all of my softies ! I will never buy another AI product not will I recommend them ! I ended up selling them on EBay at half price and went back to my Halides . I have since built a L.E.D set from aquastyleonline for my wife's tank using my Digital Aquatics reef keeper for controlling and her tank is absolutely beautiful and now have the at 85 percent intensity .. All I can say is buyer beware !!!