I just sent my salinty checker back to BRS after three weeks of hoping it would make my life easier. The thing would not hold calibration for more than a couple of days. Did I just get a bad one or are others having the same problem [emoji51].
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I became suspicious mixing fresh salt for my weekly water change. The readings started looking off so I checked with my refractometer. I then checked my two tanks and the reading had changed a couple ppm from the day before which never happens. That's when I started re calibrating the unit and checking it over the course of a week. It kept drifting by several PPT. After calibration it was accurate for a day but wrong in a day or so.Were you opening a new calibration pack every few days to check whether or not it was holding its calibration? Curious just how you were sure it lost calibration.
For anyone experiencing issues with any of our products please email [email protected]I just sent my salinty checker back to BRS after three weeks of hoping it would make my life easier. The thing would not hold calibration for more than a couple of days. Did I just get a bad one or are others having the same problem [emoji51].
Thanks just sent tech support a messageFor anyone experiencing issues with any of our products please email [email protected]
We warranty and support all of our instruments and will be happy to fix any issues you are experiencing.
You may also call 401-765-7500 Monday through Friday 8:30am to 5:00pm EST and ask for technical support.
Just for clarity this is the item I was referring to, it’s supposed to require monthly calibration.I calibrate the HI96822 every time I turn it on with a couple of drop of distilled water as us states in the instructions
Maybe I should have been more specific. I'm referring to the newly released checkerIve had mine for probably over a decade and it's still spot on. I check every 1-2 weeks and the battery is still at 96% lol
A few months back I was replacing some expired test kits and bought some salinity calibration solution and a brand new refractometer just to make sure everything was good. No issues.
Yep, that one.Just for clarity this is the item I was referring to, it’s supposed to require monthly calibration.
I was in contact with Hanna through email and the fella was very helpful but when I continued to have issues it seemed easier to just return it to BRS.For anyone experiencing issues with any of our products please email [email protected]
We warranty and support all of our instruments and will be happy to fix any issues you are experiencing.
You may also call 401-765-7500 Monday through Friday 8:30am to 5:00pm EST and ask for technical support.
Maybe I should have been more specific. I'm referring to the newly released checker