Help! My Apex will not connect. Lights flashing different colors and it won't connect

[crownsbroyal]

Hi, my apex wifi is not connecting to fusion. and the outlets that it is running are frozen. My status links are blinking blue for a bit and then alternates colors. I will try to upload a video. Please help. Even resting the device (pushing the pin hole for even 20 seconds is not working)

 

[Marlon C]

Tell me about it my apex set up new will not link with eb832

 

[crownsbroyal]

See video

 

[Silver14SS]

Are you setting up a new Apex or is this a new problem to an existing system that was working previously?

https://www.neptunesystems.com/apex-el-wifi/

"When the ApexEL is powered up for the very first time it will have a Blue status light indicating that the Apex is in Wi-Fi Setup mode."

 

[crownsbroyal]

Are you setting up a new Apex or is this a new problem to an existing system that was working previously?

https://www.neptunesystems.com/apex-el-wifi/

"When the ApexEL is powered up for the very first time it will have a Blue status light indicating that the Apex is in Wi-Fi Setup mode."

No, this is a existing system for at least a year.

 

[crownsbroyal]

Cant seem to get the video working

 

[Reefer508]

Try rebooting your network. My Apex losses wifi but nothing else in the house does, and the only way to fix it is reboot modem and router. If that doesn't work I would unplug everything from the apex and start the install from scratch. Try just the probes and the EB832 to start.

 

[crownsbroyal]

Try rebooting your network. My Apex losses wifi but nothing else in the house does, and the only way to fix it is reboot modem and router. If that doesn't work I would unplug everything from the apex and start the install from scratch. Try just the probes and the EB832 to start.

How do I install from scratch? I can't even get it to reset with using the pin hole.

 

[Reefer508]

How long have you been waiting? Just saw a post on this and the guy just left it for 30 mins and it was good.
are you a part of the neptune forums? Check it out, great resource,

Neptune Systems Community

This is the Neptune Systems Community where users get support, exchange ideas regarding the use of the Apex AquaController Aquarium monitoring and control systems.

forum.neptunesystems.com

 

[vetteguy53081]

Unplug, plug back in and hit the little reset button and see what happens

 

[crownsbroyal]

How long have you been waiting? Just saw a post on this and the guy just left it for 30 mins and it was good.
are you a part of the neptune forums? Check it out, great resource,

Neptune Systems Community

This is the Neptune Systems Community where users get support, exchange ideas regarding the use of the Apex AquaController Aquarium monitoring and control systems.

forum.neptunesystems.com

Not apart of the forums, also This has been happening since last night.

 

[crownsbroyal]

Unplug, plug back in and hit the little reset button and see what happens

Tried that, not working. Just goes back to how it is currently.

 

[Reefer508]

You may have to open a ticket with Neptune support, they will be able to help you best.

 

[crownsbroyal]

You may have to open a ticket with Neptune support, they will be able to help you best.

Thanks, I did that earlier but it seems they are taking a long time to get back to me.

 

[Reefer508]

Wish I could help you more.

 

[Reefer508]

Pumps running? Lights? if not you may need to just use a power strip for now. Support will get back to you, they are running on skeleton crew right now because of the pandemic, but they will get back to you. GL

 

[crownsbroyal]

Wish I could help you more.

Thanks

 

[vetteguy53081]

Agree on Neptune ticket and it takes them about 6 hours to respond.
Try also resetting your WiFi hub and router

 

[jstncoffman]

what exactly is going on I may have some ideas to help!

 

[dandra]

It looks as though your Apex is trying to establish the network connection but can't. Do you have a way to run an ethernet cable from the Apex head to your router? The controllers can be less reliable on wifi, at least for me. If you can establish a connection that way then you know it's a wifi networking issue and you should be able to regain control of your system.