help with versa pumps

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reeferglen

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So I unboxed and set up 1 versa pump tonight for alkalinity went smooth hooked up no problem

Then I opened and set up second one for calcium and I can update pump but it won't connect keeps saying

Error unknown error
I emailed echotech but does anyone have any suggestions what to do???
Thanks so much
 
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coralfishreef

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Try disconnecting power from both pumps and then connect power to the 1 pump that isn’t connecting. Bluetooth and Mobius is finicky.

Call Ecotech support tomorrow. In my experience they answer calls quickly.
 
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reeferglen

reeferglen

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Try disconnecting power from both pumps and then connect power to the 1 pump that isn’t connecting. Bluetooth and Mobius is finicky.

Call Ecotech support tomorrow. In my experience they answer calls quickly.
Thanks I'll try that

I emailed echotech last night waiting to hear back
 
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reeferglen

reeferglen

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Echotech says to push reset pin with paper clip on back of unit I tried this last night and was having trouble pushing it didn't seem to be able too....
 
BRS

PICK the Most Tested & Least Tested Parameters of your Tank (Pick 2)

  • Calcium (most)

    Votes: 48 6.2%
  • Alkalinity (most)

    Votes: 536 69.2%
  • Magnesium (most)

    Votes: 6 0.8%
  • Phosphate (most)

    Votes: 74 9.5%
  • PH (most)

    Votes: 73 9.4%
  • Nitrate (most)

    Votes: 82 10.6%
  • Nitrite (most)

    Votes: 6 0.8%
  • Ammonia (most)

    Votes: 24 3.1%
  • (least) Calcium

    Votes: 12 1.5%
  • (least) Alkalinity

    Votes: 4 0.5%
  • (least) Magnesium

    Votes: 76 9.8%
  • (least) Phosphate

    Votes: 15 1.9%
  • (least) PH

    Votes: 42 5.4%
  • (least) Nitrate

    Votes: 14 1.8%
  • (least) Nitrite

    Votes: 215 27.7%
  • (least) Ammonia

    Votes: 288 37.2%
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