I have heard that liveaquaria used to be a legend but, they were bought by Petco and turned into trash. Are they beginning to recover are they still somewhere you buy or are they lost?
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Divers den shipped me a fish on the coldest day of the year after I begged them to hold it. They didn't bother putting it in a foam cooler. Just a foam lined mylar bag and some heat packs. Water was like 50 degrees when I unpacked it.Divers Den is still fine IME, anything else from them is pretty terrible.
how much is shippingI’ve had good and bad with them. They have messed up my fish order a few times, sending the incorrect number of types or even incorrect types. And there have been shipping problems and loss. But the fish refund policy has been a positive, though I don’t like seeing anything not live. My biggest gripe is spending enough to get the free shipping, since the cost of shipping is so high.
Wow. Yeah I got some from both DD and LA and the DD was almost too overpacked… the LA orders were shameful and sad, no heat packs, no interior packing to secure the bags, bags not doubled/flipped right to keep fish from being trapped in corners, was a sad day.Divers den shipped me a fish on the coldest day of the year after I begged them to hold it. They didn't bother putting it in a foam cooler. Just a foam lined mylar bag and some heat packs. Water was like 50 degrees when I unpacked it.
I even asked them to pack carefully. It was 3 degrees in Wisconsin and 9 degrees in Boston. They promised to pack it well. Ugh.Wow. Yeah I got some from both DD and LA and the DD was almost too overpacked… the LA orders were shameful and sad, no heat packs, no interior packing to secure the bags, bags not doubled/flipped right to keep fish from being trapped in corners, was a sad day.
Their CS immediately threw everyone but their Florida location and DD under the bus, also blamed the new eco packing and Covid.I wonder if covid had anything to do with bad quality
Sadly I feel many online fish stores are charging miscellaneous fees as well and quite frankly I have stopped purchasing from any online vendor. I used to frequently purchase from LA. I never had a problem.Petco sold them a couple years ago. I don't believe the demise of Live Aquaria is Petco's fault. From everything I've witnessed, they've really gone downhill the past couple years with multiple policy changes that all hurt the customer. Like bagging fees, shrinking guarantees, credit only refunds etc...