Hydros frustrations

[Jseimo]

Bought a new hydros control 4. It’s connected to the internet and on my cloud. I can access it but for some reason the updates always fail and even if I cancel the updates it won’t let me make adjustments.

 

[Johnboy3886]

I have been unable to update mine as while. I have an email in with coralvue but haven’t heard anything yet. If you figure it out LMK.

 

[Jseimo]

I have been unable to update mine as while. I have an email in with coralvue but haven’t heard anything yet. If you figure it out LMK.

I’m returning mine and switching to ghl instead

 

[Justanano]

So you can't adjust them... and that makes it an emergency how?

 

[ssster2020]

I was having some similar problems. I found Hydros to have a very responsive customer service group. They solved my problem. For me there was a specific firmware update that seemed to cause the problem. Since then I have updated seamlessly.

 

[jrill]

I have been unable to update mine as while. I have an email in with coralvue but haven’t heard anything yet. If you figure it out LMK.

Did you email them or fill out a support request in the portal? Use the support portal if you didn't.

 

[Johnboy3886]

Did you email them or fill out a support request in the portal? Use the support portal if you didn't.

I got a response from Carlos and was able to figure it out. The trick is to installing the update is to kill the app once you start installing the update.

 

[jrill]

I got a response from Carlos and was able to figure it out. The trick is to installing the update is to kill the app once you start installing the update.

Right. It's getting past that first update that was a big issue.

 

[R-balljunkie]

I’m returning mine and switching to ghl instead

I just sold all my GLH stack, profilux 4, KH director, dosers....good luck with GHL. Be ready to be transported back to the 90's with interface/logic and programming. overrated german hype. So much happier with Hydros after day 2. Good riddance.....oh and i work in the controls industry as an engineer....Bye Felicia.

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