I am a Winner!

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emonemo

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Yay!! My new calcium reactor got delivered from BRS this Saturday. Upon opening the package, I found that I had won a Neptune Systems Apex Controller with energy bar, just extra in the box!!! AMAZING!! AWESOME!! I had it in my cart and then didn't purchase it with the order. I know there are generous BRS giveaways and must have won it! A little research and I was missing a $50 Hanna checker from the order. I looked up my invoice and I was not charged for an Apex. I looked up giveaways and the only current one looked like lights from comparison tests … no $800 Apex giveaways to be found. I tried to delude myself into still thinking I had won. The rules also stated winners would be contacted and have 7 days to claim. I checked my emails and found nothing. No voicemails. Oh no! My heart sank. I had not been contacted, I was not a winner. I just got a mis-packed box. I will call on Monday and trade the “free” Apex for the missing Hanna checker.

apex3.jpg
 
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emonemo

emonemo

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I had to post it so I wouldn't be tempted any more to keep it! It had to happen on the weekend too so I couldn't call right away. It's just sitting there, begging me to open it! I've seen complaints of missing and wrong stuff so wanted to let people know it goes the other way also. There are just mistakes sometimes and it's not intentional and not always in their favor. From what I've seen they are great at customer service and follow through if there is a problem.
 

Reefing_addiction

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Yay!! My new calcium reactor got delivered from BRS this Saturday. Upon opening the package, I found that I had won a Neptune Systems Apex Controller with energy bar, just extra in the box!!! AMAZING!! AWESOME!! I had it in my cart and then didn't purchase it with the order. I know there are generous BRS giveaways and must have won it! A little research and I was missing a $50 Hanna checker from the order. I looked up my invoice and I was not charged for an Apex. I looked up giveaways and the only current one looked like lights from comparison tests … no $800 Apex giveaways to be found. I tried to delude myself into still thinking I had won. The rules also stated winners would be contacted and have 7 days to claim. I checked my emails and found nothing. No voicemails. Oh no! My heart sank. I had not been contacted, I was not a winner. I just got a mis-packed box. I will call on Monday and trade the “free” Apex for the missing Hanna checker.

apex3.jpg
Let us k ow what BRS does for ya
 

Weasel1960

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Good luck and keep us posted. I think I red somewhere on BRS or in one of their videos that they will occasionally send out a bonus. You think they would send some sort of note though.
 

Quasi

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I ordered a RODI from them about a month ago and also received a random fiji cube sump. I called and they just emailed me a shipping label.
 
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Reef man 89

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Yay!! My new calcium reactor got delivered from BRS this Saturday. Upon opening the package, I found that I had won a Neptune Systems Apex Controller with energy bar, just extra in the box!!! AMAZING!! AWESOME!! I had it in my cart and then didn't purchase it with the order. I know there are generous BRS giveaways and must have won it! A little research and I was missing a $50 Hanna checker from the order. I looked up my invoice and I was not charged for an Apex. I looked up giveaways and the only current one looked like lights from comparison tests … no $800 Apex giveaways to be found. I tried to delude myself into still thinking I had won. The rules also stated winners would be contacted and have 7 days to claim. I checked my emails and found nothing. No voicemails. Oh no! My heart sank. I had not been contacted, I was not a winner. I just got a mis-packed box. I will call on Monday and trade the “free” Apex for the missing Hanna checker.

apex3.jpg
Say what!!!! Talk about Christmas early.
 

Reef man 89

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Someone in the warehouse Will be losing their job today. We are not talking about a couple extra filter socks. But an full apex. Props to you for doing the right thing. I’m sure 90 percent of people would of just kept it and said nothing.
 

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