Idiot alert: Please help...

GREEF stricken · Mar 13, 2015

defaults worked

143MPCo · Mar 13, 2015

hold on, are you trying to access the apex, from outside your local network?

GREEF stricken · Mar 13, 2015

143MPCo said:
hold on, are you trying to access the apex, from outside your local network?

not sure I understand the Q.

I have a modem and a wireless router to which my Apex is connected via ethernet cable. When I went to PC(in house, upstairs on network) was able to login via fusion *** defaults but cant get my phone to connect to apex. light never turns green

143MPCo · Mar 13, 2015

on the iPhone, do you only use it at home (locally) only to keep tabs on the tank via the apex app... or when you are away from home?

143MPCo · Mar 13, 2015

fusion, is a completely different issue... lol

GREEF stricken · Mar 13, 2015

143MPCo said:
on the iPhone, do you only use it at home (locally) only to keep tabs on the tank via the apex app... or when you are away from home?

Just at home. I was under the impression if you left your home and wish to control things you needed to go on line to fusion, do I have this miss understood?

143MPCo · Mar 13, 2015

I was assuming you connected with the old apex app, not via the fusion web interface...
You might have to open a case with them, to troubleshoot what's going on.

143MPCo · Mar 13, 2015

GREEF stricken said:
Just at home. I was under the impression if you left your home and wish to control things you needed to go on line to fusion, do I have this miss understood?

Yes and no, the connection via fusion uses a set of secure protocols to setup a link between the Apex and the fusion site, if you can get into the web locally that tells me your network is NOT the issue.

GREEF stricken · Mar 13, 2015

143MPCo said:
Yes and no, the connection via fusion uses a set of secure protocols to setup a link between the Apex and the fusion site, if you can get into the web locally that tells me your network is NOT the issue.

Just reached out. Will let u know

Thx
Aaron

143MPCo · Mar 13, 2015

on your dash board do you see this:

GREEF stricken · Mar 13, 2015

143MPCo said:
on your dash board do you see this:

Nope...Says "ApexFusion OK"

143MPCo · Mar 13, 2015

Yeah, again that tells me it's on there side, not yours.

Shep · Mar 13, 2015

GREEF stricken said:
again, embarassed at this but been so reliable I havent even needed to log in for some time...where can I recover this login info? It does not seem to be in my "Can' Remember crap" list...:(

Thx.

Don't worry about it! its we are here to help! :D

GREEF stricken · Mar 13, 2015

Well when yer a **** ya gotta own it...after everything...in one email from Neptune we discovered I had forgotten you MUST have Wi-Fi enabled on yer phone...oops. Sorry to waste yer ACTUAL knowledge...:)

Aaron

Shep · Mar 13, 2015

lolololol :xd:

143MPCo · Mar 13, 2015

it's fixed and that's all that matters!

GREEF stricken · Mar 13, 2015

So here's an easy one I think...just got the Wave maker adapter and the necessary Ethernet cable...where fini go in Fusion to program this thang??

GS