Incomplete order from noopsyche

[Sovereign reef]

Received my lights yesterday but only the lights. Missing the two arm brackets I ordered with the lights. My 5 year old reef breeders fixture is starting to show age and failing. I have reached out via website and r2r with no response. I need those brackets asap.
Order number 2350

My apologies mods if wrong thread just needed to get the word out lol

 

[Crabs McJones]

Try tagging them here so they get a notification @noopsyche

 

[chipchipbro]

@Zach B

 

[Sovereign reef]

Try tagging them here so they get a notification @noopsyche

Thank you, forgot to tag lol

 

[homer1475]

Vendor feedback perhaps, instead of general discussion?

 

[Crabs McJones]

Vendor feedback perhaps, instead of general discussion?

Not so much feedback, he's trying to reach them for order help :)

 

[Sovereign reef]

Vendor feedback perhaps, instead of general discussion?

Was just trying to get the word out quickly. Didn't want to take the time to figure out best place for the post. Figured a general discussion thread would be my best shot at getting someone from noopsyche attention or Zach's lol

 

[homer1475]

No worries!

I just thought maybe in their vendor forum, as some vendors don't normally check the general forums, just their own section.

 

[Sovereign reef]

No worries!

I just thought maybe in their vendor forum, as some vendors don't normally check the general forums, just their own section.

That is a very good point maybe post there also lol

 

[Zach B]

Pm sent. Sorry for the trouble