Is your Nero 5 dead silent?

[Clo]

Cuz mine sounds like this:



But my Nero 3 is dead silent. Do I need to contact the retailer?
I've already tried opening it up and cleaning it out/realigning it. And the noise is the same. I can hear it from over 6 feet away from the tank lol.
But I can't tell if it's because of the size or if its actually defective? I'm kind of sus'd because the controller was slightly scratched/marred, but I wasn't gonna fuss about it if the actually powerhead was fine.

 

[DeniableArc]

I have 3 nero5 and they are almost dead silent. There is definitely something wrong with it or a problem with assembly

 

[Clo]

I have 3 nero5 and they are almost dead silent. There is definitely something wrong with it or a problem with assembly

Ah ****. Ok thanks.
I'll email the retailer now then. Sad times.

 

[DeniableArc]

Ah ****. Ok thanks.
I'll email the retailer now then. Sad times.

Good luck!

 

[Rickybobby]

Mine you can only hear when’s it’s near 90-100 percent

 

[Clo]

Mine you can only hear when’s it’s near 90-100 percent

That’s at 20% :(

 

[missourimud]

you did remove the cover and check to make sure it was clean correct? They do build up some gunk, short of that and I would definitely reach out to them

 

[Clo]

you did remove the cover and check to make sure it was clean correct? They do build up some gunk, short of that and I would definitely reach out to them

Yes. But it’s brand new.
like, arrived from the store 3 days ago and just put it on the tank <12 hours ago.

I took it apart to see if anything was there and it was clean, and nothing looked misaligned or deformed to me.

 

[missourimud]

yup, see that now. get it exchanged they are awesome little guys.