Is your Nero 5 dead silent?

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Clo

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Cuz mine sounds like this:


But my Nero 3 is dead silent. Do I need to contact the retailer?
I've already tried opening it up and cleaning it out/realigning it. And the noise is the same. I can hear it from over 6 feet away from the tank lol.
But I can't tell if it's because of the size or if its actually defective? I'm kind of sus'd because the controller was slightly scratched/marred, but I wasn't gonna fuss about it if the actually powerhead was fine.
 
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DeniableArc

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I have 3 nero5 and they are almost dead silent. There is definitely something wrong with it or a problem with assembly
 
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missourimud

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you did remove the cover and check to make sure it was clean correct? They do build up some gunk, short of that and I would definitely reach out to them
 
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Clo

Clo

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you did remove the cover and check to make sure it was clean correct? They do build up some gunk, short of that and I would definitely reach out to them
Yes. But it’s brand new.
like, arrived from the store 3 days ago and just put it on the tank <12 hours ago.

I took it apart to see if anything was there and it was clean, and nothing looked misaligned or deformed to me.
 
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