Just started to unbox my new DOS and saw that the tubing was REALLY kinked and compressed in multiple places. Super disappointed as I made a special trip (45 minute drive each way) to buy this from a LFS vs online. At any rate, looks like I won’t be setting anything up until I manage to find appropriate replacement tubing.
Yes, I could run it under hot water or use a hair dryer to straighten it out as others have mentioned having to do with the Neptune tubing. But as consistent, uniform measurable flow is pretty much the foundation of this product, I’m not willing to risk it.
Given the price of this unit, I would expect Neptune to address and correct the packaging issue in its product.
Yes, I could run it under hot water or use a hair dryer to straighten it out as others have mentioned having to do with the Neptune tubing. But as consistent, uniform measurable flow is pretty much the foundation of this product, I’m not willing to risk it.
Given the price of this unit, I would expect Neptune to address and correct the packaging issue in its product.