Kessil 360x failing.

[Williamson’s Reef Verified Sponsor]

I have a Kessil 360x 22 months old failing. It will change colors on its own. Like flashes of different colors. I tried reprograming it. It’s still doing it. Has anyone else experienced this? It says one year warranty on Kessils website. Ridiculous for it to be failing already.

 

[Kershaw]

I have a Kessil 360x 22 months old failing. It will change colors on its own. Like flashes of different colors. I tried reprograming it. It’s still doing it. Has anyone else experienced this? It says one year warranty on Kessils website. Ridiculous for it to be failing already.

I would contact them. I’m pretty sure they have 2 year warranty. But either way I have seen them take care of people out of warranty.

 

[Williamson’s Reef Verified Sponsor]

I would contact them. I’m pretty sure they have 2 year warranty. But either way I have seen them take care of people out of warranty.

Definitely worth a try I guess. Thanks for the push. I figured I was out of warranty and out of luck.

 

[Kershaw]

Definitely worth a try I guess. Thanks for the push. I figured I was out of warranty and out of luck.

You might be. But they may also have some trouble shooting steps that could fix issue. Are you using WiFi dongle, k-link, or controller? The issue could be there not the light

 

[Kershaw]

@Kessil couldn’t hurt to bring them into this as well

 

[C_AWOL]

Kessil has a 2 year warranty if you registered it. I wouldn't hesitate to contact them for help to say the least.
Are you using it on apex by any chance?

 

[John08007]

I'm interested in it if you don't get anywhere with them

 

[Williamson’s Reef Verified Sponsor]

You might be. But they may also have some trouble shooting steps that could fix issue. Are you using WiFi dongle, k-link, or controller? The issue could be there not the light

I’m using the WiFi dongle and app on my phone. I did reset and reprogram the light. It still did it after. I’ll email them today. I have my receipt from BRS for the light and dongle.

 

[Williamson’s Reef Verified Sponsor]

Kessil has a 2 year warranty if you registered it. I wouldn't hesitate to contact them for help to say the least.
Are you using it on apex by any chance?

I don’t believe I did but i have my receipt for it. I have a apex but I use the Kessil app and dongle to control it.

 

[piranhaman00]

Welcome to the led world!

This is why I love the led vs T5 argument of not having to change out bulbs, no you don’t, you just hve to change out fixtures!

 

[Kershaw]

I’m using the WiFi dongle and app on my phone. I did reset and reprogram the light. It still did it after. I’ll email them today. I have my receipt from BRS for the light and dongle.

My bet is the dongle is causing the problems. Good luck, let us know what happens please.

 

[Williamson’s Reef Verified Sponsor]

Welcome to the led world!

This is why I love the led vs T5 argument of not having to change out bulbs, no you don’t, you just hve to change out fixtures!

I run a hybrid fixture of both on most of my tanks.

 

[Williamson’s Reef Verified Sponsor]

My bet is the dongle is causing the problems. Good luck, let us know what happens please.

Thank you… will do

 

[C_AWOL]

Since you have the receipt, I would definitely reach out to them. Theyre usually very good about responding

 

[minus9]

Kessil support is awesome, definitely reach out to them. Have you been cleaning them routinely? Once a month blow them out (when off and cool) with compressed air and clean the lens with isopropyl alcohol and lint free cloth.

 

[Williamson’s Reef Verified Sponsor]

Emailed them Friday but haven’t heard anything yet. Checked my junk mail also.

 

[minus9]

Emailed them Friday but haven’t heard anything yet. Checked my junk mail also.

@Kessil any help here?

 

[Kershaw]

Emailed them Friday but haven’t heard anything yet. Checked my junk mail also.

Try calling and email again. Also have you tried running the lights just using the knobs. Just as a trouble shooting option

 

[Williamson’s Reef Verified Sponsor]

I’ll have to I guess. I didn’t… I took it off the tank after 3-4 days of malfunctioning. To much money in coral at risk.

 

[Kessil]

Hey there -

I'm sorry to hear you're having issues! There's a few things that could be going on here. Can you do some basic troubleshooting and let us know the outcomes?

Do the following and then email us - [email protected], and we'll be able to help more from there.

- Power cycle the light and WiFi dongle

- Use rubbing alcohol and a cotton swab to clean out the ports (make sure the power is off while doing this)

- Blow the light out with compressed air from a variety of angles to make sure there's no dust or hair interering with the components

Email us with the serial number (starts with L4) of both the WiFi dongle and the light, as well as what the results of your troubleshooting were, and we'll be able to either provide more in depth details or a warranty claim.

Best regards,
Kessil Team