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I bought it used, did a factory reset, and then the previous owner removed it from his app. Still no dice.Is it a new fixture, or did you buy used? I’m wondering if it is still synced to a prior owners app? I’m thinking maybe you want to run a factory reset on you unit.
I was about to reach out to Kessil. Maybe I'll try it out again first.I was having some issues with the app over the weekend myself. It took about 20 min. messing with it to finally start working. I kept getting the same message you got.