Most of my orders this year have had doa's too.I have had good experience in general but the past few shipments this year have not been good. DOA on almost all orders and the live ones all looked pretty rough. Not sure if something have changed.
Now customer service is taking a hard line on a coral that came in not as described and dead.
They want me to give it atleast 7-9 days to see if it comes back to life.