Looking for advice on replacing neptune trident replacement internal tubes and pumps

[leonardomanzano]

Unfortunately I made a mistake on the title, sorry about that.


I have recently reconnected my trident after a few months of inactivity.
I did a deep clean of the internal components by flushing each line one by one using 91% iso alcohol.
By the time I finished the waste jar was a light blue.
After this deep clean the trident worked without any issues for a week.

Recently I noticed that on occasion it fails to properly test alk and fails.
Retesting this solves this a majority of the time.
The calcium and magnesium test have not failed yet.

I am looking at possibly replacing the internal tubes that connect to the pump as during my deep clean I noticed that the tube end for reagent A leading to the pump was stained blue.
I have a feeling there might be an issue on this end.
I am hoping to find a replacement tube and possibly a replacement 6 way connector


I know that the sample line should not be cut at all, do we know if the internal tubes need to be cut to a specific length as well?

If you have links to anything that can be used to replace anything on the trident I would greatly appreciate the link.
I would like to have replacement parts on hand if they fail.

 

[mmorrison55]

Send it back to them for a refurbishment.

Basically they give you a new one, or rather one that has has all the guts replaced, and then refurbish yours for resale.

Or they will fix yours for a reduced price, or sell you a kit for even greater price reduction if you want to try and do it yourself.

https://help.neptunesystems.com/tridentservice/

 

[leonardomanzano]

Send it back to them for a refurbishment.

Basically they give you a new one, or rather one that has has all the guts replaced, and then refurbish yours for resale.

Or they will fix yours for a reduced price, or sell you a kit for even greater price reduction if you want to try and do it yourself.

https://help.neptunesystems.com/tridentservice/

Nice!
I had no idea this was a thing!
Thank you!
I'll need to look into getting one of those DIY kits!

For the moment since I am not experiencing major issues I'll hold off on shipping it over to them.

 

[kindafun]

I've just been through this with Neptune Support. My experience with them has been positive, the negative part is that they seem to be pretty busy and it takes a while to get a response or schedule a support call. This page should be helpful.