Marine Collectors

[ReefED!]

I ordered 3 fish from MC - they sourced them for me as a special order which I really appreciated, so I give them high marks on that

However, they sent me a fish with significant finrot on the left pectoral fin

They gave me a heads up about 4 weeks ago that it wasn’t ready because of some bacterial fin issue - I appreciate the care and making sure I received a healthy fish - and they sent me the leopard wrasses that were ready

However after I followed up Monday they said it was ready and this is what I received. They gave me no additional heads up about the condition - a phone call explaining that this is nbd and that they’re hard to source or something would have gone a long way.

It’s also on the skinny side for having been through 6 weeks of conditioning



I don’t really consider that a “disease free” fish - and it came at a premium. I spent $1k total.

I’m a big fan of Elliot’s content and Patreon subscriber of SR but I wouldn’t do business with marine collectors again.

I really hesitated to even write this review but I would want to know if I were shopping for a quality QT vendor.

(Another photo I color edited a bit so it would be more clear)




Edit: fish continued to breathe rapidly and struggled to swim in the box

As a last resort I released it into the DT where it died

It received a few nips to its tail fin from the CUC or fish bullying it

I thought maybe if it was the to hide in the rock it would recover better

I’ve submitted a claim - we’ll see if they honor it or reject it because of the tail fin damage

 

[ReefED!]

Update - MC credited me for the fish.

Per MC - the first fish they sourced for me had to be replaced, and the one sent to me was that replacement.

If true that would mean they're out quite a bit - so I appreciate the customer service. I'm out shipping, of course, which sucks.

But I think they've demonstrated a willingness to make it right for the customer

I am still disappointed that the team didn't stop to check the fish I received for overall conditioning of the fish before sending it out. That could be a training issue.

Other than that I don't know that you could ask for much more from a company.