MarineDepot
Build a Better Aquarium
CUSTOMER SERVICE REPRESENTATIVE/ORDER TAKER
We are looking for full time order takers with customer service experience to join our support team in MarineDepot.com's Garden Grove, CA headquarters. You will be the frontline of our company and engage with customers on a daily basis via phone, email, and live chat. Your job will be to place orders by phone and respond to non-technical emails while providing accurate information in a professional and timely manner. You will also answer questions about order status, order changes, order tracking, returns and site navigation in a prompt and courteous manner. MarineDepot.com offers paid training, flexible scheduling and an excellent healthcare package for full time employees. We also have opportunities and room for growth into our Customer Service Representative and Technical Support Representatives positions.
YOUR DUTIES AND RESPONSIBILITIES WILL INCLUDE:
- Placing orders by phone and assisting with non-technical customer service duties
- Responding to non-technical emails and live chat requests
- Resolving customer issues with urgency
- Assuming responsibility for projects and tasks as they occur
- Assisting customers to ensure they have a positive shopping experience
- Ensuring the implementation and development of the Family Friendly Concept
- Working with the Customer Satisfaction Index to benchmark and improve our service execution
QUALIFIED CANDIDATES SHOULD POSSESS:
- Computer literacy (Windows PC, Outlook, web browsers, copy/paste shortcuts)
- Excellent verbal and written communication skills
- The ability to multi-task in a high call/email volume environment
- Attention to detail and ability to follow-up
- An outgoing, positive attitude about providing superior customer service
- Must be a pet lover! (Dogs, Cats, Fish, or other small animals)
- Willingness to learn more about the aquarium fish and coral hobby
- Saltwater/reef aquarium and fishkeeping experience a huge plus!
The starting wage for this position is $10-$12 per hour. If you're interested in joining our team, please email your resume to [email protected] for consideration.
ABOUT MARINEDEPOT.COM
MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have regular company BBQs, celebrate Take Your Dog To Work Day® and have a great healthcare and benefits package that includes substantial discounts on aquarium and pet products. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!
