Mistake with my vectra m pump

Orgulloreef

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Good afternoon.
My vectra M pump has stopped working and the controller alternates red, violet and green lights.

yoI've tried reinstalling it, restarting it, talking to ecote.ch, deep cleaning.

But there's no way it's going to start again or get out of the light loop.

In ecote.ch me han contestado "Hola,
Gracias por comunicarte con nosotros hoy. Lamento que esté experimentando ese problema con su dispositivo. Los indicadores LED que indican un error de bloqueo. Le recomendaría seguir los pasos que se encuentran en este enlace para ver si eso resuelve el problema. - "

PAGBut in that link I am advised to do a deep cleaning and it has not worked for me. I will need your help if you can contribute Some new idea. Sorry that I write with a translator I speak from Spain and I do not speak English, thank you very much to everyone.
 
demolition funny kid GIF
bump!
 
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This is the controller and the series of lights
 

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HOW MUCH DOES A FISH’S FEEDING REQUIREMENTS AFFECT YOUR STOCKING DECISIONS?

  • A lot! - I avoid fish that require frequent or specialized feeding

    Votes: 7 25.9%
  • Quite a bit, but an automatic feeder can change my answer

    Votes: 5 18.5%
  • It depends on whether my nutrient export can handle it

    Votes: 5 18.5%
  • It depends on how badly I want the fish

    Votes: 8 29.6%
  • Not much. I’m willing to adjust my routine

    Votes: 6 22.2%
  • Not at all. Feeding demands don’t limit my stocking choices

    Votes: 5 18.5%
  • I usually learn about the demanding feeding schedule after buying the fish!

    Votes: 2 7.4%
  • I haven’t really considered this before

    Votes: 3 11.1%
  • Something else (see my comments in the thread)

    Votes: 0 0.0%
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