Mode Aquariums - Documenting my experience

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Zbutcher

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Hello everyone,

I know Mode Aquariums has a pretty bad reputation on here so I am going to document my process of buying a large frag tank step by step until it shows up at my house and is set up, with pictures and all. I figure this is a good way to have this documented so in the case I do get screwed you guys can see what happens and how then you wont have to. I have seen the tank I have purchased in person and it is an awesome system I will say that. I have moved 3 of them for a friend and I am interested to see what its like as the one who purchased it. Out of the 3 I have moved one of the sumps did show up with one side completely cracked. But it is too early to say if thats on Mode or the shipper.

So far I have purchased the aquarium (see attached picture). One thing I have noticed is they said I would receive a confirmation email and I have not received anything yet and its been about 24 hours since I have purchased. I looked at my orders on the order page and it still says processing. NOW I will give them a bit of a break on this as the tank is not in stock and it says specifically they will start shipping again June 15th, so I am curious if they do not accept the payment until it ships or they have the stock again.

One of the draws to Mode Aquariums for me at least in this case is the price IMO is unbeatable. However, the reason for this from what I hear and see is the level of customer service you receive. I know personally already I have tried messaging them on Facebook and received some responses but eventually when I had questions the person left me on read and never answered. I also wanted to pay via PayPal for the buyer protection, but it actually does not work when you select that option. Furthermore, on the checkout page it says you need to agree to the terms and conditions, out of curiosity I figured I would actually try and give it a skim through, and funnily enough the terms and conditions dont exist! When you click on the terms and conditions it gives a 404 page not found. But if you do want to purchase the product you have to agree so its kind of messed up/shady. So the only option I really have for paying is through a credit card which I did and that seemed to have worked. Despite the website saying processing, my credit card has the charge applied to it. Needless to say I do have my credit card company on speed dial in the case this goes sideways.

Thanks for reading folks! I will update the thread as soon as I have one!

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Zbutcher

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Brave one you are....

Adventure? Excitement? A Reefer craves not such things.

Update #1: It is now the 15th which is the day that the aquarium is supposed to ship. I have not heard from the company and my order is still "Processing" however my credit card has in fact been charged. I tried messaging Mode Aquariums on Instagram and Facebook and have not heard a thing back yet.
 
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What is your most favorite type of shrimp for your reef tank?

  • Peppermint Shrimp

    Votes: 4 2.1%
  • Banded Coral Shrimp

    Votes: 14 7.5%
  • Snapping or Pistol Shrimp

    Votes: 19 10.2%
  • Harlequin Shrimp

    Votes: 15 8.0%
  • Scarlet Skunk Cleaner Shrimp

    Votes: 56 29.9%
  • Blood Red Fire Shrimp

    Votes: 44 23.5%
  • Sexy Anemone Shrimp

    Votes: 14 7.5%
  • Camel Shrimp

    Votes: 1 0.5%
  • Other (please explain)

    Votes: 4 2.1%
  • NO shrimp in my tank

    Votes: 16 8.6%
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