Johnnyrainbowreefer
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I finally got it today. Just wanted to let you know. They are legit but very slow to respond.
Mode Aquariums - Documenting my experience
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Calm Blue Ocean
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I finally decided to take my chances and order a skimmer from these guys. Hit the PayPal button and...ERROR. Research says the error indicates a problem on their end. Anyone successfully make a purchase from Mode Aquariums through PayPal? Or does the hit and miss reputation make it better to go credit card anyway? Gotta say the PayPal fail raises a few red flags. Why is it so hard to get a quality nano skimmer?
Johnnyrainbowreefer
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Yes I recently did and it was about 6 weeks back and forth but I did get it and he was apologetic about the ordeal. But I am glad he came through. I think the guy has more business than he can handle.
Calm Blue Ocean
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Glad it worked out! I just fired off a message to them. Hopefully I hear back before too long.
Calm Blue Ocean
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Thought I'd add an update with my experiences with Mode Aquariums.
I ordered the PLS-50 Skimmer from them (one of the few skimmer choices out there that fits in the accessory chambers of IM tanks).
I attempted contact with them over the PayPal (as the OP noted, PayPal gives an error) issue twice, once by email and once through Facebook and didn't get any response to either.
Decided on Sept 22nd to just go ahead and order with my cc. Nearly a week later the order still showed "processing" so I contacted them two more times on the 28th, once through their web interface and once by email. I actually got a response to the email on Sept 30 and they informed me it was packed and ready to ship. The skimmer arrived in good shape today (Oct 5) from UPS.
I will agree with your assessment, @REEFERADDICT01, it feels like a really small company that can't keep up with what they have going on.
I ordered the PLS-50 Skimmer from them (one of the few skimmer choices out there that fits in the accessory chambers of IM tanks).
I attempted contact with them over the PayPal (as the OP noted, PayPal gives an error) issue twice, once by email and once through Facebook and didn't get any response to either.
Decided on Sept 22nd to just go ahead and order with my cc. Nearly a week later the order still showed "processing" so I contacted them two more times on the 28th, once through their web interface and once by email. I actually got a response to the email on Sept 30 and they informed me it was packed and ready to ship. The skimmer arrived in good shape today (Oct 5) from UPS.
I will agree with your assessment, @REEFERADDICT01, it feels like a really small company that can't keep up with what they have going on.
Johnnyrainbowreefer
Active Member
@REEFERADDICT01, can you please post a picture of the Mode Aquariums tank you ordered? I see you posted you finally got it and I'm still a little hesitant on ordering one for myself. I would greatly appreciate it if you did. Thanks!
Johnnyrainbowreefer
Active Member
Reef Crest Aquaculture
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Can we get an update on this aquariumb and your experience?Hello everyone,
I know Mode Aquariums has a pretty bad reputation on here so I am going to document my process of buying a large frag tank step by step until it shows up at my house and is set up, with pictures and all. I figure this is a good way to have this documented so in the case I do get screwed you guys can see what happens and how then you wont have to. I have seen the tank I have purchased in person and it is an awesome system I will say that. I have moved 3 of them for a friend and I am interested to see what its like as the one who purchased it. Out of the 3 I have moved one of the sumps did show up with one side completely cracked. But it is too early to say if thats on Mode or the shipper.
So far I have purchased the aquarium (see attached picture). One thing I have noticed is they said I would receive a confirmation email and I have not received anything yet and its been about 24 hours since I have purchased. I looked at my orders on the order page and it still says processing. NOW I will give them a bit of a break on this as the tank is not in stock and it says specifically they will start shipping again June 15th, so I am curious if they do not accept the payment until it ships or they have the stock again.
One of the draws to Mode Aquariums for me at least in this case is the price IMO is unbeatable. However, the reason for this from what I hear and see is the level of customer service you receive. I know personally already I have tried messaging them on Facebook and received some responses but eventually when I had questions the person left me on read and never answered. I also wanted to pay via PayPal for the buyer protection, but it actually does not work when you select that option. Furthermore, on the checkout page it says you need to agree to the terms and conditions, out of curiosity I figured I would actually try and give it a skim through, and funnily enough the terms and conditions dont exist! When you click on the terms and conditions it gives a 404 page not found. But if you do want to purchase the product you have to agree so its kind of messed up/shady. So the only option I really have for paying is through a credit card which I did and that seemed to have worked. Despite the website saying processing, my credit card has the charge applied to it. Needless to say I do have my credit card company on speed dial in the case this goes sideways.
Thanks for reading folks! I will update the thread as soon as I have one!
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