Neptune Apex Probes not seen

saltwaterjunkie12

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Long story short, I had to factory reset my Neptune Apex. I was hoping this would resolve the situation, but it didn't. My dashboard seems normal, except it is not registering any of my probes, or my trident so I don't have the essentials that the apex should be able to provide. I have researched about "enabling" them, but they are not listed in the area that I have seen listed online. I have also unconnected and reconnected all probes while resetting the apex with no luck as well. I thought that they may be bad, but what are the chances of all 4 probes and the trident failing at the same time. Does anyone have any tips/tricks to try?
 
Chances are slim they all went capoot lol… have you went to the clip board and manually re-installed the trident etc?
 
Talked to Neptune, and they said both my power wall and apex are shot. So now to decide if I want to try something else or bite the bullet and buy another complete system. I do have 2 dos pumps and the trident. But I’ve heard good things about the GHL.
 

WHICH PART OF YOUR SETUP IS HARDEST TO REACH OR REMOVE FOR ROUTINE MAINTENANCE?

  • Glass behind or beside the tank

    Votes: 11 23.9%
  • Powerheads or wavemakers

    Votes: 3 6.5%
  • Sump or rear filtration chambers

    Votes: 7 15.2%
  • Skimmer or other filtration equipment

    Votes: 5 10.9%
  • Overflow or plumbing

    Votes: 8 17.4%
  • Lights or lids

    Votes: 0 0.0%
  • Mine is pretty easy to access!

    Votes: 11 23.9%
  • Other—tell us what I missed

    Votes: 1 2.2%
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